Apprentice Service Technician Job Family – Service Operations This family is dedicated to delivering excellence in all safety servicing activity for the full range of Survitec safety solutions, through the relentless pursuit of improvement to process, systems, data, standardisation of work and continuous improvement practices.

Job Summary This role supports qualified technicians to install, maintain or repair Survitec products across one or more product categories, whilst working towards becoming fully competent. It is focused on delivering Survitec standard work to maintain and uphold right first time and operational efficiency. Successful completion of technical product training and the demonstration of applying that learning through competence assessment results in progression to Service Technician.

Duties and responsibilities - Supports qualified Service Technician to install, maintain and repair Survitec safety equipment to standard, learning discrete steps within the core servicing process under own supervision and working alongside qualified technicians to practice more complex steps under full supervision.

- Supports the Service Operations team in implementing controlled changes to process, delivering continuous improvement.
- Assists specialists in setting up and testing new products or processes, installing complex systems per training and competence level, seeking guidance where needed.
- Performs preventive maintenance inspections under supervision, developing skills to identify and diagnose equipment and system requirements, including emergency repairs.
- Develops knowledge of Survitec policies, procedures, regulatory codes and codes of conduct, ensuring work adheres to standards, progressing toward competence in core product categories.
- Follows Survitec Health,



Safety and Environment policies and procedures; identifies and raises risks to safeguard the environment and wellbeing of self and others.
- Engages in assessment, development planning, training and coaching to achieve competence in multiple product lines, becoming part of a adaptable service workforce.
- Maintains understanding of relevant technology, external regulation and industry best practices through continuous personal development.
- Uses store requisition processes to maintain accurate stock levels and records.
- Contributes to creating an environment where team members can live the Survitec Values, feel valued, appreciated and free to be who they are at work.
- Upholds a safety‑first culture, ensuring a safe and healthy working environment.

Skills - Holds self and others accountable to meet commitments.

- Builds strong customer relationships and delivers customer‑centric solutions.
- Develops and delivers communications that convey understanding of diverse audiences.
- Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Analyzes complex, high‑quantity, and contradictory information to solve problems effectively.
- Makes timely decisions that keep the organization moving forward.
- Plans and prioritises work to meet commitments aligned with Survitec goals.
- Consistently achieves results, even under challenging circumstances.
- Knows the most effective and efficient processes to get things done, focusing on continuous improvement.



Values - Drives safety culture.
- Is a reliable reference on relevant safety standards, providing insight into root causes and corrective actions, raising issues and highlighting mistakes without fear to improve safety and wellbeing.
- Demonstrates commitment to delivering real value and confidence to customers.
- Represents internal and external customers with respect and transparency, delivering only what can be promised.
- Cares for people, investing in the development of teams and individuals.
- Takes accountability for delivery, closes actions, and proactively seeks help when needed; communicates appropriately, shares knowledge, mentors others to develop skills; works collaboratively to meet business goals.
- Takes time to listen and treats others with dignity, respecting diverse viewpoints and understanding the impact of behaviours.
- Strives for excellence, ensuring tasks are completed on time and to the right standard, consistently achieving targets.
- Committed and passionate about continuous improvement, solving problems and avoiding workarounds, taking initiative with confidence.
- Seeks innovation at every opportunity, embracing change and exploring new methods, processes, and techniques for improvement.
- Understands and explains the rationale for change, supporting others’ understanding.
- Acts with integrity, abiding Survitec Values even in difficult situations.
- Represents Survitec ethically, fostering trust from colleagues, customers, and regulators.
- See Survitec Code of Conduct for further information and examples.

Experience and qualification - Educated to high school level with 4 GCSEs or equivalent.

- No prior experience required; 1–3 years in a related industry may expedite learning.
- No formal management experience required.

📌 Apprentice Service Technician- BCN (L'Hospitalet de Llobregat)
🏢 Survitec Group
📍 L'Hospitalet de Llobregat