Experteer Overview In this role you support the European Order Management function, handling order and returns workflows and coordinating with Sales, Finance and 3PL partners. You will primarily manage Amazon-related returns and disputes, ensuring accurate processing from Oracle to final resolution. You help drive process improvements and automation in a fast-paced, multi-country environment.

This position offers a chance to impact cross-functional operations and customer satisfaction at a market-leading, growth-focused company.

Compensaciones / Incentivos

Manage lifecycle of sales orders and RMAs in Oracle from booking to fulfillment/return

Review Amazon Vendor Central returns and input requests into Oracle

Share returns data with 3PL and coordinate returns reconciliation

Identify returns not received and raise claims in Vendor Central

Identify shortages and raise disputes in Vendor Central

Close completed Amazon returns in Oracle

Collaborate with Finance to close open RMAs





Arrange shipping of incorrect returns back to Amazon and create disputes

Support overstock returns with sales team

Coordinate with 3PL and IT for system performance and automation improvements

Generate monthly KPIs and reports

Responsabilidades

Ability to work in a high-volume, fast-paced environment with all levels of management

Strong relationship-building across internal and external stakeholders

Excellent written and verbal communication skills

Team player with a passion for process improvement

2+ years in order management or customer service in high-tech retail/ commercial and service provider accounts, with team management experience

Bachelor’s Degree preferred; combination of education and experience considered

ERP systems (Oracle), Power BI and MS Excel or similar expertise an advantage

📌 Arlo Europe Customer Order Support Specialist (Madrid)
🏢 Verisure
📍 Madrid