Division You are part of the Center of Excellence for the Southern-Europe region, with focus on supporting HR and Payroll Operations in France, Luxembourg, Spain and Portugal.

In the Center of Excellence, Customer Experience is at the heart of everything we do, and we ensure that processes within the Operations department are handled effectively, efficiently and with a forward‑looking approach.

To further strengthen our growth and innovative capacity, we are looking for a continuous improvement consultant with an innovative, digital mindset, focusing on

Automation and AI .

Your role You will manage and improve processes from start to finish and actively contribute to the transition towards smarter, scalable and future‑proof solutions.

Responsibilities

Innovating, standardising and automating transactional processes with the aim of structurally reducing manual actions

Exploring and developing AI and data‑driven opportunities (e.g. process insights, intelligent automation, decision support) to fundamentally improve processes

Analysing, managing, improving and implementing processes and tools to optimise the workload for clients and internal teams

End‑to‑end ownership: business analysis, development in collaboration with IT, (internal and external) roll‑out, communication and follow‑up

Actively building buy‑in among stakeholders and guiding them through change





Monitoring process standards in accordance with Lean methodology

Working closely with our extended workforce within a near‑shoring and offshoring context

Critically questioning existing working methods and proposing out‑of‑the‑box, scalable improvement solutions

Your profile You combine analytical skills with an open, innovative mindset and feel at home in a digital environment.

Qualifications

You have a digital and AI‑literate mindset

You have knowledge of MS Office, Microsoft Copilot Studio/Power Automate, Power BI

You have experience in defining/improving process flows, and setting up chatbots

You have analytical skills and know how to translate complex data into clear insights and concrete optimisations

You think outside the box, dare to question assumptions and actively seek innovative solutions

You are eager to learn, enjoy experimenting (e.g. pilots or proofs of concept) and are open to pushing your boundaries

You can work independently whilst also functioning strongly as a team player

You cope well with change, unexpected situations and pressure

You have experience or an affinity with payroll administration, social legislation and/or IT

You have experience with change and stakeholder management

You communicate fluently in French and English. Knowledge of Spanish is a plus.

📌 Automation and AI consultant (Madrid)
🏢 Sd Worx
📍 Madrid