On-Site | Barranquilla, Colombia $230 USD per week Start Date: Early July 2026 Are you fluent in both English and Spanish? Do you enjoy helping customers while identifying opportunities to turn conversations into appointments and business opportunities? We are seeking motivated, professional, and customer-focused Bilingual Customer Support & Lead Generation Specialists to join our growing team in Barranquilla.

In this role, you will serve as the first point of contact for customers across multiple communication channels, including phone, email, chat, and SMS. You'll help resolve customer inquiries, schedule appointments, support internal teams, and play a key role in converting inbound inquiries into qualified leads. This is an excellent opportunity for individuals who have strong communication skills, enjoy working in a fast-paced environment, and are confident speaking with customers in English and Spanish.

What You'll Do Handle inbound customer inquiries through phone, email, live chat, and SMS

Deliver exceptional customer service and support

Convert inbound inquiries into scheduled appointments

Educate customers on available services and solutions

Coordinate with internal departments to ensure customer needs are addressed

Process appointment scheduling, rescheduling, and cancellations

Create and route support tickets when necessary

Assist internal teams with administrative and customer support tasks

Maintain accurate records and documentation within company systems

Provide professional communication across all customer touchpoints Schedule Full-time,



on-site position

40-hour work week across 5 scheduled workdays

2 consecutive days off each week The account operates 7 days per week between 6:00 AM and 10:00 PM Colombia Time (COT)

Assigned schedules may include weekdays and weekends

Candidates must be adaptable to work any shift within the operating hours Why Join Us? Stable full-time opportunity

Weekly pay

Supportive team environment

Opportunity to develop customer service and sales skills

Career growth potential

Dynamic and engaging work environment Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our Process Includes Resume

Review

Prescreen Questionnaire

One-Way Video Interview

Live Interview

Final Interview Please Note English resumes are required for this role

Strong English communication skills are essential Requirements What We're Looking For Fluent English and Spanish communication skills

Excellent spoken and written English

Previous customer service, call center, appointment setting, lead generation, or sales experience preferred

Strong interpersonal and relationship-building skills

Ability to multitask across calls, chats, emails, and internal systems

Comfortable working with CRM platforms, ticketing systems, and online tools

Strong attention to detail and organizational skills

Customer-focused, professional, and solution-oriented mindset

Ability to remain calm and professional in challenging situations

Reliable attendance and commitment to working on-site

📌 Bilingual Customer Support & Lead Generation Specialist (Galapagar)
🏢 Resolv.Global
📍 Galapagar