We are looking for an enthusiastic Customer Care B2C Specialist to speed up our capabilities, processes and tools. You will be focused to deliver outstanding experiences and relaying insights from consumer interactions. Your contribution will be key to become a data driven organization and develop a continuous consumer experience excellence.

Descripción del puesto: The Opportunity What you'll get to do Support Consumer Care Operations order to cash process

Monitor service levels and solving/escalating incidents

Fraud prevention process

SAP integration process

Stockout process

Delivery process

Order replacement process

Manage quality issues

Return process

Commercial refund process

Return and rejection processes

Support Consumer Care Experience team

Consumer brands and products questions

Brand animation and promotions

Product availability requests reception and follow-up

General requests reception, escalation and follow-up

Support Consumer Care projects coordination

Identify processes that need improvement & automation

Provide insights and business impacts to assess its priority

Benchmark CX solutions and follow-up

Support UAT and go live follow-up





We'd love to meet you if you have Experience

Minimum 1 year in a similar job

Experience in luxury, beauty or fashion will be a plus

Education

Degree in Business Administration, Industrial Engineering or similar

Languages

English and Spanish: fluent

Other languages: not a must, but will be a plus

Competencies

Ability to listen and active problems-solver

Ability to orchestrate multiple tasks and deliver on time

Meticulous attention to detail

Ability to handle pressure and workload

Analytical skills

Excellent communications skills

Customer centric

Specific knowledge

OTC processes & quality issues (required)

SAP (required)

Proficiency in Excel (required)

E-commerce experience (will be a plus)

Shopify (will be a plus)

SAP Commerce Cloud (will be a plus)

A few things you'll love about us Una cultura de trabajo emprendedora, creativa y acogedora

Oportunidades de aprendizaje y desarrollo Una empresa internacional con muchas oportunidades de crecimiento competente Un paquete competitivo de compensación y beneficios

📌 Customer CareC Specialist (Temporary) (Madrid)
🏢 Puig
📍 Madrid