Customer Care & Operations Executive (English & German)

Are you passionate about customer service, highly organised, and looking to join an international company where no two days are the same? We are looking for a proactive and organised Customer Care & Operations Executive to join our Barcelona office on a full‑time self‑employed (autónomo/freelance contractor) basis. This is a varied role combining customer service, logistics, administration, and office operations, making it adecuado for someone who enjoys both working with people and managing operational tasks.

What you’ll be doing Assisting customers via telephone, email and live chat Preparing quotations and providing product information Processing customer orders and following cases through to completion DNA kit preparation,



fulfilment and dispatch Printing documentation and assembling testing kits Receiving and scanning returned DNA samples Coordinating shipments with international courier companies General office administration and inventory management Working closely with our international customer service teams We're looking for someone who has: Very good domain of spoken and written German (essential) Spanish is welcomed but not essential Previous experience in Customer Service, Administration or Operations Strong organisational abilities and attention to detail Confidence using Microsoft Office (Outlook, Excel, Word and Teams) Good computer skills and ability to learn new systems quickly Ability to multitask in a fast‑paced environment Professional telephone manner Positive attitude and willingness to learn What we offer Salary review after 12 months based on performance Friendly international working environment Full equipment provided Full product and systems training Comfortable office with supportive team

📌 Customer Care & Operations Executive (English & German) (Madrid)
🏢 JobFlurry
📍 Madrid