Customer Care Specialist | German speaker Full-time

Alpadia Language Schools by Kaplan International is a Swiss company with an international vision, dedicated to excellence in language teaching to enrich students’ futures. Inspired by our multilingual and multifaceted country, we create a unique student experience that promotes language development through immersion.

With a presence in Switzerland, France, Germany, and England, we provide a vibrant environment that encourages connections, enhances the experience, and sparks imagination. Alpadia Language Schools offers year-round courses for adults and summer camp programs for young learners. Each year, our schools welcome more than 6,000 students from around the world.

Passionate about travel, languages and helping people grow? We are currently looking for someone for the German markets, based in our HQ in Barcelona.

In this role, every day feels global. As our Customer Care Specialist, you’ll guide students through their study-abroad experiences. The main function is to organise language courses abroad from the offer made by the sales offices to the return back home after the stay. Where your job is literally helping others explore the world.

Main tasks and responsibilities

Assisting customers before, during and after their stay

Invoicing, bookings and ensuring receipt of payments from customers

Collecting invoices from partner schools and validating payments

Dealing with any special requests and complaints





Providing personalised advice to each customer, including detailed information regarding every step of the language course, meeting the assigned deadline for each step

Keeping up with local and international news to be informed of any events happening in major touristic zones

Knowing the products and services offered by Alpadia perfectly

Being adaptable depending on the period, deadlines, workload and support in other Customer Care markets and Alpadia departments

Assisting the manager in training

Assisting the department in reaching its objectives

Assisting with any special projects or various administrative tasks as assigned

Organising and planning your own work

Handling customers' end of stay feedbacks and reviews Qualifications

Your German is at least C2/C1 level and you have a very good command of English (B2); additional languages are a bonus.

Comfortable managing high-volume communications and prioritizing tasks effectively.

Proficient in Microsoft Office Suite.

Experience of language studies abroad is a plus.

What We Offer You

Creative, rewarding work where your impact is visible

Join a talented, international team full of energy and expertise

Discounts on Adeslas medical insurance

Salary: Gross salary + Ticket restaurant + bonus

Permanent Contract – full-time position

Hybrid position: 2 days FH

Please note: this posting may lead to a third‑party website where terms and privacy apply.

📌 Customer Care Specialist | German speaker (Madrid)
🏢 ALPADIA Language Schools
📍 Madrid