Join Perk as we scale our Customer Care function for Spend, a chance to lead a team at the sharp end of a fast growing area of the business, with real input into how we operate as we grow.

About the role Reporting to the Head of Care for Spend, you'll own day‑to‑day performance and coaching for your team, act as the first point of escalation, and have a direct line into shaping process and tooling improvements alongside Product, Engineering, and Ops Excellence. This isn't a role where you just manage a queue; it's one where your input actually changes how the team works.

Why this role

High growth environment where Team Leaders shape process, not just execute it

Clear path to develop your people leadership at a company investing in scaling Care

You will work closely with our Account Management team, Tooling and the Operational Excellence team

What You’ll Do

Coach and manage performance for your team (1:1s, feedback, development)

Own operational metrics, SLAs, CSAT, backlog, quality

Handle complex escalations alongside the Escalations & Complaints Manager

Support onboarding, training, and knowledge sharing

Partner with Product, Engineering, and Ops Excellence to fix root cause issues

What We’re Looking For

3+ years in Customer Support/Care (SaaS or tech environment)

1+ years leading or coaching a team

Experience managing performance and escalations

Strong stakeholder management and prioritisation skills

What we offer

Receive competitive compensation and equity ownership in Perk

Rest and recharge with our generous allocation of vacation days plus public holidays

Take control of your physical health with your choice of private healthcare or a gym allowance





Know that your loved ones are protected financially through your Life Insurance if the worst were to happen

Join our unforgettable Perk events, including our spectacular annual summer party

Always feel supported with Spring Health, our market‑leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones

Make your money go further with our flexible compensation plan

Focus on your family with 17 weeks’ paid parental leave during your child’s first year

Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes

Broaden your horizons with up to 20 "Work from Anywhere" days per year

Nurture your language skills with in real‑life English, Spanish and Catalan lessons

Follow your passions and take a four‑week fully paid sabbatical once you reach 5 years

Let us help you move to one of our hubs with relocation support

Interview Process

Talent Acquisition Interview – 15 mins Virtual

Assessment to be completed within specified timeframe

Assessment interview – 30‑45 mins – In Person

Final Interview

AI at Perk AI is embedded in how we work across every function. The tools you’ll use day‑to‑day are AI‑enabled, so you can move faster and spend more time on the work that matters. In practice,



that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work – the invisible tasks that pull people away from the work only they can do – so you can focus on relationships and outcomes.

We don’t expect you to be an AI expert, but we do expect you to be curious and intentional about it. The bar is judgment: knowing when AI makes your work better, when to verify what it produces, and when to rely on your own expertise instead.

We’ll ask about how you use AI in your interviews, not to test tool knowledge, but to understand how you think about it. That reflects how we work every day.

How We Work At Perk, we take an IRL‑first approach to work, where our team works together in‑person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work.

For certain roles, we can help with relocation from anywhere in the world. English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume.

Perk is a integral company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you.

📌 Customer Care Team Leader - Spend Platform (Madrid)
🏢 Travelperk
📍 Madrid