Axalta is a leading coatings company that develops innovative solutions protecting customers’ products across various industries.
We are currently looking for a
Customer Complaints Specialist to join us at one of our facilities in Asturias (Spain).
As a Customer Complaints Specialist, you will manage the end-to-end handling of customer complaints across multiple channels (phone, email, internal tools). Your role will be to ensure timely resolution, identify root causes, and drive continuous improvement to enhance customer satisfaction and service quality.
You will report to the Service Complaints Team Supervisor.
Key Responsibilities
Manage the full lifecycle of customer complaints: acknowledgement, investigation, resolution, and response within defined timelines
Analyze complaint trends to identify root causes and propose corrective actions
Collaborate with Customer Service, Logistics, and cross-functional teams to resolve issues effectively
Support the reduction of complaint volumes through continuous improvement initiatives
Ensure compliance with internal policies,
procedures, and regulatory requirements
Liaise with key stakeholders (Operations Managers, Directors, Supply Chain teams)
Contribute to service performance reviews by preparing reports and tracking action plans
Review and improve processes, tools, and documentation related to complaint management
Support internal and external audits
Participate in improvement and quality projects across the organization
Key Requirements
Bachelor’s degree; experience in logistics or supply chain is a plus
Fluent in English (written and spoken); German is an advantage
Strong analytical and problem solving skills
Ability to manage conflicts and work under pressure
Proficiency in SAP, Salesforce, Excel, and PowerPoint
Strong team spirit and collaborative mindset
ADR, IMO or IATA certifications are a plus
Axalta operates across Performance and Mobility Coatings segments, serving diverse markets worldwide.
📌 Customer Complaints Specialist (Madrid)
🏢 Axalta
📍 Madrid