This is a full-time, remote role.

Company Description CoreFi is a European, cloud-native core banking platform that enables full-lifecycle financial services, including lending, onboarding, payments, and white-label finance. The company supports banks, lenders, fintechs, crowdfunding platforms, marketplaces, and embedded-finance providers in launching and scaling financial products without building complex backends from scratch. CoreFi integrates agentic AI, composable banking, microservice architecture, and human oversight across onboarding, accounts, transactions, compliance workflows, servicing, reporting, and portfolio management.

The platform is live in production, regulated, and actively processing real financial operations. CoreFi is designed for financial institutions seeking modern, AI-enabled infrastructure to accelerate product launches and digital transformation.

Role Description The Customer Relations Specialist is a full-time, remote role responsible for building and maintaining strong relationships with CoreFi’s clients across financial institutions and fintechs. Day-to-day responsibilities include responding to customer inquiries, managing support tickets, and ensuring timely resolution of issues related to the platform and its services. The role focuses on monitoring customer satisfaction, supporting onboarding and adoption,



and proactively identifying opportunities to improve the customer experience and retention.

The specialist will collaborate with product, operations, and technical teams to communicate customer feedback, clarify requirements, and help refine processes. This position requires clear, professional communication, a service-oriented mindset, and the ability to work effectively in a distributed, fast-paced environment.

Qualifications Strong Customer Service and Customer Support skills, with experience handling inquiries, issues, and escalations in a professional manner.

Ability to drive Customer Satisfaction and Customer Retention through proactive engagement, follow-up, and relationship management.

Excellent Communication skills, including clear written and verbal communication with diverse stakeholders.

Experience working with CRM or support tools (e.g., ticketing systems, helpdesk platforms) and documenting interactions accurately.

Background in financial services, fintech, or SaaS platforms is highly beneficial.

Strong problem-solving skills, attention to detail, and ability to prioritize multiple requests independently.

Comfort working remotely within international teams and adapting to evolving processes and technologies.

Relevant education or training in business, communications, finance, or a related field is an advantage.

📌 Customer Relations Specialist (Cataluña)
🏢 CoreFi
📍 Cataluña