Customer Success Manager: Indigitall At Indigitall, we’re reshaping how companies connect with their customers, instantly, meaningfully and at scale. Through our Omnichannel CPaaS platform, we help Europe’s largest brands to communicate with billions of devices every day, turning conversations into real business impact.

Now, we’re looking for a Customer Success Manager who wants more than “account management”.

Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients. ? Your mission

Your role sits at the heart of Indigitall’s growth. You’ll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grows. You won’t just “support customers”.

You’ll help them adopt, scale and succeed. You’ll act as a trusted business partner, understanding each client’s challenges, goals and technical context, and translating that into clear value propositions that drive retention/expasion. ? What you’ll do

Own and grow your customer portfolio

Manage and expand your own book of enterprise accounts across Europe

Build strong, long-term relationships with key stakeholders

Identify growth opportunities through upsell and cross-sell

Drive adoption, retention and value

Lead onboarding, deployment and adoption programs

Ensure each customer has a clear success plan in place

Conduct regular check-ins and strategic business reviews (QBRs)





Proactively identify churn risk and work to eliminate it

Become the voice of the customes

Act as the internal advocate for your customer

Translate feedback, usage patterns and pain points into actionable insights for Product and Tech teams

Participate in internal discussions to help shape product evolution

Work cross-functionally

Partner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture.

Manage multiple customers simultaneously, each at different lifecycle stages

Elevate the Customer Success function

Create and improve onboarding and training materials

Identify ways to optimize processes and strengthen CS initiatives across the company ? What we’re looking for

4+ years of experience in Customer Success within B2B enterprise SaaS (ideally in communications, CPaaS, or similar environments)

Proven track record of retaining and growing recurring revenue

Strong ownership mindset over quota, expansion and pipeline health

Ability to think critically and challenge the status quo

High empathy for customers, paired with a genuine drive for growth and revenue

Excellent communication skills in English and Spanish across phone, email,



LinkedIn and live professional conversations

Comfortable navigating both business and technical discussions

Highly organized, proactive and capable of managing complexity What we offeer

Permanent contract within a solid and growing international CPaaS company, with long-term vision and stability

Base salary + performance-based incentives, linked to customer growth and portfolio development, paid quarterly with clear and transparent criteria

Structured onboarding and ramp-up period, designed to help you succeed step by step before taking full ownership of your portfolio

Healthy performance culture: ambitious goals with moderate pressure, realistic expectations and strong managerial support

Supportive, people-first environment, where collaboration, respect and trust are part of everyday work, not just words

High-quality leadership and close management, focused on guidance, feedback and professional development

Multicultural and international team, with colleagues across Europe and the Americas ? Life at Indigitall At Indigitall, you’ll find people who roll up their sleeves, take ownership and make things happen. We’re builders, not spectators. Our platform already supports companies like Carrefour, Bankinter, LG and Securitas Direct, delivering over 1 billion messages per day — and we’re just getting started.

With HQ in Madrid, we’re proud to be an international team of 90+ people across 15 countries, united by curiosity, ambition and a shared belief in better business communication.

📌 Customer Success Manager en Indigitall (Madrid)
🏢 Hanbai.io
📍 Madrid