Our partner is looking for an Account Director based in Spain. Siga leyendo para descubrir lo que necesitará para tener éxito en este puesto, incluyendo habilidades, cualificaciones y experiencia. As an Account Director, you will manage a portfolio of high-value customers, strengthening relationships while identifying expansion, renewal, and growth opportunities.

You will act as a trusted advisor to senior stakeholders, helping organizations maximize the value of digital engagement solutions. The position combines strategic account management, consultative selling, negotiation, and business development across complex enterprise accounts. You will collaborate with cross-functional teams to deliver exceptional customer experiences and long-term partnerships.

Develop detailed account strategies through research, stakeholder mapping, business planning, and opportunity identification. Create and execute account retention and expansion plans by identifying new use cases, increasing adoption, and supporting customer success initiatives. Understand customer objectives, challenges, budgets, and technology needs to create compelling business cases and demonstrate value.

Manage customer requests related to products, compliance, and administrative topics while ensuring a high-quality experience. Maintain accurate CRM records, sales forecasts, pipeline updates, and account performance reporting.



Support executive-level conversations by preparing strategic insights, facilitating introductions, and strengthening long-term partnerships.

Proven experience in enterprise account management, strategic sales, or consulting within B2B SaaS, technology, or professional services environments.

Experience managing large enterprise accounts, ideally with contract values ranging from $200K to $2M. Strong understanding of complex decision-making processes, buying centers, and enterprise stakeholder management.

Experience selling into demanding industries such as life sciences, financial services, professional services, or technology is highly valued. Strong commercial mindset with the ability to analyze business challenges, understand customer priorities, and influence senior decision-makers. Strong negotiation skills and confidence engaging with executive-level stakeholders. Analytical mindset with the ability to use data to support account strategies and revenue decisions.

Experience with CRM and sales tools such as Salesforce or similar platforms is an advantage. Opportunity to manage strategic enterprise partnerships with integral customers. Career growth opportunities, including progression into sales leadership roles. Collaborative culture focused on trust, autonomy, and professional development. Exposure to senior stakeholders and complex enterprise sales cycles.

📌 Director, Customer Account Manager (Madrid)
🏢 Jobgether
📍 Madrid