Dutch Speaking Customer Care & Back Office - Paid Relocation 1 week ago Be among the first 25 applicants

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Mercier Consultancy Medical provided pay range This range is provided by Mercier Consultancy Medical. Your presente pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range Are you ready to embark on an exciting new journey? Mercier Consultancy MD is searching for Dutch Speaking Customer Care & Back Office Specialists to join our dynamic team. This role not only offers the chance to leverage your superb communication skills but also comes with the added benefit of paid relocation to Sofia, Bulgaria! If you’re passionate about providing customer support and want to experience life in a new location, this opportunity is perfect for you.

Key Responsibilities

Manage customer inquiries and provide exceptional support via phone, email, and chat in Dutch

Assist in back‑office operations, ensuring smooth processes and prompt resolutions to customer concerns

Work closely with various teams to enhance customer service delivery and ensure customer satisfaction

Document and track customer interactions and feedback accurately in our CRM system





Identify areas for improvement in processes and provide innovative solutions to enhance the customer experience

Stay updated on product knowledge and company policies to provide customers with accurate information

Requirements

Fluency in Dutch (both written and spoken) is essential; proficiency in English is a plus

Previous experience in customer service or back office roles, preferably in a fast‑paced environment

Outstanding communication skills and a friendly, engaging demeanor

Strong organizational skills with the ability to multitask and prioritize effectively

Problem‑solving mindset, with a proactive approach to addressing customer needs

Comfortable using CRM systems and other relevant software applications

Willingness to relocate and tackle the adventure of a new cultural experience

Benefits

Competitive Monthly Salary

Fully Paid Relocation Package

Monthly Performance Bonus

Fully Paid Training

Health Insurance

And Much More…

Seniority level Entry level

Employment type Full-time

Job function Customer Service

Industries IT Services and IT Consulting

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📌 Dutch Speaking Customer Care & Back Office - Paid Relocation (Madrid)
🏢 Mercier Consultancy Medical
📍 Madrid