We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team.

If you've got the right to work in Spain and speak Dutch & English , language, keep on reading
Our recruitment process includes a language test and online assessment, followed by a virtual interview.

ABOUT OUR OFFER
- We offer remote working from anywhere in Spain on permanent seasonal contracts.
- You'll be compensated for every training day complete ( 3 weeks ) and have access to our TUI Learning Hub, TUI Skills Academy & Language Lesson and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.

ABOUT THE JOB
- You'll provide friendly and professional support to customers during consultation and booking processes, adhering to agreed quality and process standards. Ensure accurate communications and adaptation to style and cultural contexts where needed.




- You'll actively sell tourist products, services, and additional offerings, including cross-selling and up-selling opportunities. Manage and sell new bookings where required.
- Execute rebooking’s, amendments, cancellations, and inquiries in direct contact with service providers and through the reservation system.
- You'll investigate and resolve customer questions and complaints with confidence and professionalism.
- Processing payments, updating customer records, and handling documentation related to all bookings.
- Meeting and exceeding performance measures and contact KPIs set by the central customer teams.
- Maintaining up-to-date knowledge of TUI products and services to ensure accurate information, recommendations and resolutions are provided to customers.
- Supporting travel agencies and end customers through multiple communication channels, delivering a seamless and professional customer experience.

ABOUT

📌 TUI Customer Service Advisor Sales (España)
🏢 TUI
📍 España