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We're seeking an experienced CX Quality Assurance Lead to join our CX team in Barcelona (Hybrid)..If you're ready to soar, we're ready to take you there.
Why eDreams ODIGEO
Join the world's leading travel subscription platform
We pioneered Prime, the first and world’s leading travel subscription programme since launching in 2017.
Millions of Prime members every year across multiple markets.
5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo
This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts
Prime members are subscribed to global travel,
gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.
What you will do:
The Role's Key Responsibilities and Tasks
As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the general company project and its customers. As a CX Training Lead in the CX team you will be in charge of:
Develop and implement quality assurance strategies that significantly impact member retention, working closely with the central team and contact centers.
Facilitate calibration sessions with a primary focus on customer service quality as it relates to member retention.
Regularly revise QA monitoring forms, policies, and training materials, ensuring they are tailored to boost member retention and loyalty.
Proactively suggest improvements to
📌 CX Quality Assurance Lead (Barcelona)
🏢 Edreams Odigeo
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.