POSITION PURPOSE The Front Office Manager is responsible for the coordination and supervision of the Front Office department. The Front Office Manager makes business decisions for the unit, taking into account the Hotel’s philosophies, policies, standards and procedures and is responsible for both the day-to-day running and longer-term strategic development of the Department.

Essential Functions

Provides guidance and direction to the front office team, including setting performance standards, people development, monitoring performance, etc.

Responsible for the preparation of departmental cost budget.

Conducts department meetings and continually communicates a clear and consistent message regarding the FO goals to produce desired results.

Take a leading role in positively representing the company with guests, reinforcing a customer‑focused approach to hotel operations at all times.

Maintain, implement and adhere to standard policies, systems and procedures relating to hotel operations, including health and safety systems and quality standards, and systems contingency planning.

Assist in training new staff members, coach them and monitor their performance.

Ensure the desk is covered at all times, according to hotel’s occupancy.

Full awareness of current daily status of Hotel.

Ensure prompt, efficient and courteous reception of guests.

Ensure the highest level of Guest experience and follow the Welcome and Farewell standards.

Handle, recovery and recording of complaints.





Be aware of daily functions, events, VIP and group arrivals.

Actively promote the fidelity Guest program to both guests and employees – ensuring all benefits are promoted and understood, and that annual enrolment targets are met.

Qualifications and Experience

Tourism or Hospitality Management Degree

At least 2 years of experience within the hospitality industry in an Assistant Front Office Manager or Front Office Manager position

5-star Hotel Front Office Luxury Experience preferred

Extensive Knowledge of Opera and familiarity with Internet/MS Office applications and related IT preferred

Knowledge, Skills and Abilities

Must be proficient in writing and speaking English and Spanish

Ability to prioritize tasks using own initiative

Must demonstrate an awareness of the importance of body language in communication and interaction with others

Effective conflict management and decision‑making

Excellent communications skills

Become a Luxury Collection ambassador with an overall vision of the hotel

WHAT'S IN IT FOR YOU

Full year contract

Competitive salary

Career enhancement opportunities in fast growing international brand

Enjoy 39 holidays

Explore rates across Marriott Int. Hotels worldwide

Physiotherapy services

Associate Assistance Program

Great Learning & Development opportunities

Referral program

Discounts in our restaurants

Free golf training courses and special rates

Staff parties

📌 Front Office Manager (Castillo Hotel Son Vida) (Madrid)
🏢 Arabella Golf Resort Mallorca
📍 Madrid