BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
CIB
BNP Paribas Corporate & Institutional Banking provides large companies, multinationals and financial institutions with various solutions in the areas of advisory, financing, transactional banking, capital markets, settlement, clearing and custody of securities, asset and fund management services and solutions for corporate issuers. It has 620 professionals in Spain with offices in Madrid, Barcelona, Bilbao and Coruña. The entity has a network present in 56 countries.
The Role
The role of Quality Assurance Officer involves overseeing quality and compliance monitoring for all customers, ensuring alignment with regulatory requirements, industry standards, and a strong focus on risk, regulation, and Conduct Risk Framework.
Key Responsibilities
Oversee the QA processes and ensure all performance is measured against the established Quality Monitoring framework
Keep the framework up to date, ensuring compliance with all requirements and providing necessary support to team members to achieve competent status
Lead a themed customer journey review program to enhance customer contact quality. Communicate findings and coordinate training interventions
Implement and maintain processes for capturing and actioning feedback, ensuring timely follow-up and updates as needed
Proactively identify high-risk areas and collaborate on action plans to address them
Deliver high-quality trend reports and feedback to Quality Assurance Manager and Operations Managers to support ongoing quality improvement efforts
Skills & Attributes
Experience working in a Quality Assurance role or Senior KYC Officer background
Ability to set objectives and lead teams to achieve them
Excellent communication and interpersonal skills
Strong analytical abilities and att