Xpeng Barcelona is seeking a senior training and quality management professional to establish and lead an overseas customer service training system for our outsourced European 800 Call Center, aligning domestic standards with European localization.
You will plan full-cycle training for agency personnel, build an FAQ knowledge base, and implement SLA-driven quality inspections to ensure high service standards across markets.
📌 Global Customer Service Training & Quality Manager (Madrid)
🏢 XPENG
📍 Madrid
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