Global Manager, Hotel and Car Partner Support

Travelport is seeking an experienced manager to lead support for hotel and car partners worldwide, ensuring high‑quality partner enablement, issue resolution, and operational modernization. How you’ll make an impact

This role involves deep expertise in the hospitality ecosystem, strong product knowledge, and technical solutions. You will own the end‑to‑end partner support strategy while driving automation, AI, and digital capabilities to deliver consistent service excellence across regions. Global Partner Support Leadership

Own the end‑to‑end global partner support experience for hotel and car partners Ensure consistent, high‑quality delivery with appropriate regional flexibility Serve as senior escalation point for complex and cross‑regional issues

Build strong relationships with strategic partners Act as a subject matter expert on hotel and car products and technical solutions including APIs and integrations Drive operational modernization using automation, AI, and digital technologies

People Management & Leadership

Lead geographically distributed teams Set clear goals and performance expectations Foster an inclusive, high‑performance culture Drive talent development and succession planning Build AI‑enabled, data‑driven capabilities within the team Operational Excellence & Scalability

Define and manage SLAs, KPIs, and operational standards Drive performance across CSAT, resolution times, and backlog health Implement scalable solutions across tools and processes Ensure readiness for peak periods and product changes Embed AI‑driven insights to optimise performance and predict demand Cross‑Functional & Regional Collaboration

Partner with Commercial, Product, Technology, Finance,



and Legal teams Represent the voice of partners in global forums Align global frameworks with regional needs Support onboarding and partner program changes Partner closely with Product and Technology teams on integrations, APIs, and platform capabilities Champion AI and automation opportunities across the partner journey Strategy, Insights & Continuous Improvement

Contribute to global support and partner experience strategy Analyse performance data to identify trends and risks Lead transformation and continuous improvement initiatives Provide executive‑level insights and reporting Leverage AI and advanced analytics to drive decision‑making Risk, Compliance & Governance

Ensure compliance with regulatory and data privacy requirements Identify risks and implement mitigation plans Maintain general policy consistency Ensure responsible and compliant use of AI Skills & Competencies

Strong global people management experience Excellent stakeholder management skills Experience in matrixed organisations Data‑driven and analytical mindset Strong communication skills Strong knowledge of hotel and car products, distribution systems, and partner tools Understanding of APIs, system integrations, and platform architecture Digital and AI acumen with innovation mindset Experience & Qualifications

Experience in partner support and operations within the hotel and car ecosystem Experience managing global teams Deep understanding of hotel and car products, distribution models, and technical solutions including APIs and integrations

Experience working with Product and Technology teams on integrations and issue resolution Proven track record of driving modernization using AI and automation Experience using data and analytics to improve performance

Bachelor’s degree or equivalent experience Success Measures

Partner satisfaction (CSAT) SLA and KPI achievement Reduction in escalations and systemic issues Team engagement and retention Operational efficiency improvements Impact of AI and automation initiatives We offer a competitive package.

📌 Global Manager, Hotel And Car Partner Support (Madrid)
🏢 Travelport
📍 Madrid