Ukio is a fast-growing startup redefining living experiences with offices in Europe. We seek a results-driven leader to oversee a senior agents team, monitor KPIs, manage outsourced partners, and drive efficient guest-centric processes.
You will partner with the Gops team and senior leadership to optimize operations, report insights, and lead monthly business reviews. Fluency in English and Spanish is required, with a passion for customer-focused hospitality.
📌 Guest Experience Team Lead - Scale Service & Performance (Madrid)
🏢 Ukio
📍 Madrid