We’re Hiring | Head of Customer Experience & Customer Success

Arkan Solutions is looking for an experienced leader to build and lead our Customer Experience & Customer Success organization.

this role will own the entire post-sales customer lifecycle, including onboarding, service delivery, support, customer retention, renewals, and growth. The successful candidate will play a key role in shaping how Enterprise and Government clients experience our services across the GCC and Egypt.

Key Responsibilities:

- Lead and optimize the end-to-end customer journey
- Build and scale Customer Success and Customer Experience functions
- Drive service excellence and support maturity, including the path toward 24/7 coverage
- Establish Voice of Customer programs (NPS, CSAT, CES)
- Develop customer health, retention, renewal, and expansion strategies




- Partner closely with Operations, Technology, and Sales teams
- Build and lead a high-performing customer-focused organization

Requirements:

- 8+ years of leadership experience in Customer Experience, Customer Success, or Service Operations
- Strong background in Telecom, UCaaS, CCaaS, Managed Services, or B2B Technology environments
- Experience serving Enterprise and Government clients
- Strong understanding of SLA management, service delivery, and customer lifecycle management
- Experience with HubSpot, Zendesk, ServiceNow, Salesforce Service Cloud, or similar platforms
- Fluent in Arabic and English

📌 Head of Customer Experience & Customer Success (España)
🏢 Arkan Solutions
📍 España