At Tinybird, we help developers and data teams build real-time data products faster. Revise detenidamente toda la documentación de la solicitud antes de hacer clic en el botón de solicitar al final de esta descripción.

With Tinybird, developers can ingest data from different sources, query it using SQL, and publish the results as low-latency, high-concurrency APIs for their applications.

Our mission is to make real-time data accessible and useful for every developer. Tinybird is used by developers and data teams at companies around the world, and we are growing quickly.

We are now looking for someone to lead our Customer Success and Support team.

About Tinybird At Tinybird, we help developers and data teams build real-time data products faster.

With Tinybird, developers can ingest data from different sources, query it using SQL, and publish the results as low-latency, high-concurrency APIs for their applications.

Our mission is to make real-time data accessible and useful for every developer. Tinybird is used by developers and data teams at companies around the world, and we are growing quickly.

We are now looking for someone to lead our Customer Success and Support team.

What are we looking for?

- World-class customer support is one of Tinybird's biggest differentiators, and something we take enormous pride in. This role is an opportunity to build on that foundation and shape the next generation of how we help prospects and customers succeed, from their first technical evaluation through onboarding, adoption, and expansion.
- You'll lead the team that helps customers prove Tinybird's value through PoCs, get into production successfully, solve difficult technical problems, improve their architecture, and find new ways to get more value from the platform.
- This is a management role with real technical depth. You'll need to communicate confidently with developers, data engineers, technical leaders, and business stakeholders.

You won't need to solve every problem yourself,



but you should understand it well enough to guide the team, make good decisions, and step in when it matters.

- You'll also help us reinvent how Customer Success operates. We capture rich analytical data about how people use Tinybird, and we're bringing that together with AI to make our work more proactive, precise, and scalable, identifying where help is needed and applying our team's effort just in time, where it can have the greatest impact.
- And you'll be starting from a position of strength: strong NDR, an excellent PoC win rate, a great product, and a customer base with significant room to expand. The opportunity is to turn those foundations into an even more consistent and ambitious customer journey.
- Finally, you'll strengthen how Customer Success and Support work together, how we spot risk, manage escalations, and turn customer feedback into clear action for Product and Engineering.

You'll make sure what we learn from customers doesn't stay inside one team and helps make Tinybird better.

What will you be doing?
- Lead, coach, and support the Customer Success and Support team.
- Lead the team in turning PoCs into deals and deals into renewals and expansions by closely managing your team and timely management of the technical relationship with the customers.
- Own and improve how we do PoCs and manage them closely, onboard customers, track adoption, identify risks, and help customers succeed with Tinybird.
- Ensure customer commitments and expectations are clear when a customer moves from Sales to Customer Success.
- Build simple and useful processes for customer health, account reviews, escalations, and renewals, taking advantage of AI and all of the usage data we have to ensure interactions with customers are timely and useful.
- Guide the CS team in setting clear priorities and focus on the customers and problems that matter most. xohynlm
- Continue to improve how we manage support requests, technical escalations, and critical customer situations.
- Work closely with Sales

📌 Head of Support - Customer Success (Madrid)
🏢 Tinybird
📍 Madrid