Journey Lead – Move to Cloud Data Integration Role We are seeking a strategic and data-driven Journey Lead – Move to Cloud DI to define and optimize end-to-end customer journeys across our SaaS platform.

Aligned with priorities set by the Journey Architect, you will translate business outcomes into structured journeys by defining key Moments of Truth, identifying critical signals, and ensuring they drive the right actions across our agentic and human engagement.

You will play a central role in connecting customer insights to execution — working with Agentic Program Managers to operationalize journeys into scalable, signal-driven experiences that improve adoption, retention, and growth.

This role sits at the core of Qlik’s transformation toward signal-driven and agentic Customer Success. You will not only analyze customer behavior — you will shape how the business responds to it.

Here’s How You’ll Be Making An Impact

Define key Moments of Truth across the customer journey, aligned with strategic priorities set by the Journey Architect, to drive Onboarding, Adoption, Expansion, and Renewal

Identify the signals that indicate customer progress, risk, and opportunity (product usage, engagement, technical health, etc.)

Track customer progression across journeys, identifying drop-offs and opportunities for improvement

Contribute to building agentic journeys,



where signals automatically trigger the right action with minimal manual intervention

Partner with cross-functional teams (Sales, CS, Product, Marketing) to align on journey priorities and execution

Partner with Agentic Program Managers to translate signals and playbooks into scalable Agentic and Human-led initiatives

Continuously optimize journeys based on data, performance, and feedback loops in alignment with the Journey Architect.

We’re Looking For a Teammate With

7+ years of experience in digital experience, customer success, product led growth, or a related role

Deep understanding of Move to Cloud and Qlik Talend Cloud journeys, and other Data Integration Platforms (e.g., Replicate, Stitch, Upsolver, …)

Experience with journey mapping and customer experience design, with the ability to translate journeys into signals and actionable engagement strategies

Proven ability to lead cross-functional initiatives and align stakeholders around customer outcomes and execution

Strong analytical skills, with experience interpreting data to identify signals, insights, and opportunities for action

Location: Barcelona, Spain

Hybrid

What else do we offer?

Genuine career progression pathways and mentoring programs.

Culture of innovation, technology, collaboration, and openness.

Versátil, diverse, and international work environment.

📌 Journey Lead - MTC DI (Madrid)
🏢 Qlik
📍 Madrid