Company Overview EcoVadis is the leading provider of business sustainability ratings.

We’re looking for a motivated, autonomous candidate to support the subscribers of the EcoVadis network, both individually and at scale, to maximize customer satisfaction, retention, revenue and value perception.

Duties include (but are not limited to):

Market management and development

Manage our existing UK/I market maximizing revenue, driving upsell and upgrades & improving customer experience and driving sustainability improvements

Identify upsell/upgrade opportunities and contact customers accordingly via phone, email or webinar

Use available data to drive targeted actions to achieve objectives

Improve and implement

Develop content to improve value perception at scale, such as hosting webinars to target specific customer groups and to drive interest in our different solutions and upsell as well as following up on the revenue generated from them

Communicate

Coordinate with frontline teams to open further opportunities for upsell, and to ensure content relating to upselling & value perception is effective

Communicates value to customers on regional initiatives

Clearly track and communicate the progress of monthly/quarterly initiatives & results to internal and external stakeholders

Prepares technical reports on accounts/market status by collecting, analyzing, and summarizing complex information and trends in a concise and clear manner

Share best practices, success stories and lessons learned with global colleagues

Escalate feedback to the appropriate business unit or process manager to drive process and product improvements and improve the customer experience

Be pro‑active

Identify and suggest process improvements to improve team efficiency

Identify opportunities for automation, such as cadences,



to reduce manual work and improve efficiency

Identify additional revenue opportunities to develop the rated company offering

Represent the voice of the rated customer within EcoVadis

Qualifications

Minimum 2 years experience in customer facing roles such as Business Development or SDR (Sales Development Representative)

Experience in sales or upselling/inside sales – comfortable with proactive outreach to EcoVadis network members

Passion for excellent customer service

Comfortable dealing with unhappy customers

Ability to interpret data to identify actions

Professional fluency in English as a must

Foundational understanding of AI concepts

Digital marketing experience a plus

Comfortable presenting to large groups

Team player

Autonomous and proactive

Experience with Salesforce or CRM software preferred

Comfortable working in a fast paced, high-growth environment

Enthusiasm and motivation to improve customer experience

Proactive in suggesting, designing and implementing ideas and improvements

Additional Information Location

Barcelona - Hybrid

(8 days a month from the office)

Start date: ASAP

Full time contract

Support with all the necessary office and IT equipment

Versátil working hours

Wellness allowance for mental and physical wellbeing

Access to professional mental health support

Referral bonus policy

Learning and development





Sustainability events and community involvement

Peer recognition program

Employee-led resource groups

Hybrid work organization

Remote work from abroad policy

Meals and Transportation Vouchers (Coverflex card)

Dental Benefits

Life & Accident Insurance + Private Health Insurance

Paid employee volunteer day

Paid moving day (1/year)

Time off: 1 Community Service Day + 1 Personal Day

Summer Hours in July and August (36 hours per week)

Hybrid Monthly Allowance for electricity and Internet

Equal Employment Opportunity Statement EcoVadis commits to equity, inclusion and reducing bias in hiring processes. We do not accept any form of discrimination based on characteristics such as color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristics.

To reduce bias, applicants are encouraged to remove personal details such as photos, marital/parental status, religion, gender, postal code, university name/graduation date, past leave details, and nationality. Applicants should confirm eligibility to work in the job location.

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals’ rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews.

Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.

📌 Membership Executive (Upselling/ Inside Sales) (Madrid)
🏢 EcoVadis
📍 Madrid