SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre.

We are seeking a Director of Operations to join the team at SLS Barcelona. The Director of Operations is a key member of the Executive Committee, acting as the General Manager's closest operational partner and ensuring the seamless day to day delivery of an exceptional guest experience. Reporting directly to the General Manager, this leader works in close coordination with the leaders of Rooms Division, Food & Beverage, and Spa & Wellness to ensure consistency, alignment, and excellence in daily execution.

You lead from the floor, alongside department heads. Act as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them. Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals,



and guest experience expectations.

Oversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices. Monitor performance, costs, and productivity to drive efficiency and profitability. Support budget management and sustainable operational results.

Contribute to building and sustaining a high performing leadership culture across operational areas, in partnership with the General Manager. Act as the main point of escalation for operational issues across all departments, at all hours, and step in personally, alongside department heads, to help resolve them. Translate strategic objectives set by the General Manager and Executive Committee into clear operational plans aligned with brand standards, financial goals, and guest experience expectations.

Oversee daily operations, ensuring compliance with brand standards, safety regulations, and operational best practices. Monitor performance, costs, and productivity to drive efficiency and profitability. Support budget management and sustainable operational results.

Contribute to building and sustaining a high performing leadership culture across operational areas, in partnership with the General Manager. The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a integral brand. Excellent discounts across the entire Ennismore family of brands.

SLS is part of Ennismore, a creative hospitality company rooted in culture and community, with a global collection of entrepreneurial and founder-built brands with purpose at their heart.

📌 Operational Innovations Director/Senior Manager (Madrid)
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📍 Madrid