Responsibilities

Deliver an excellent customer experience to each and every one of our patients

Ensure that every call, email, and meeting leaves our patients happy

Engage with our patients and build a connection to keep them excited about their journey to a perfect smile.

Customer Support: Provide excellent customer service through different channels such as video and audio, emails, SMS, WhatsApp, and live chat.

Make calls, book and confirm appointments, and follow up with patients.

Explain our product and guide customers through the process and timelines.

Clarify requirements and help our patients complete documentation as needed.

Proactively recognize and report trends and potential weaknesses.

Contribute to the improvement of our products and processes.

Help create solutions to enhance the customer journey.

Work with your teammates to foster a positive and energetic atmosphere.

Qualifications





University Degree in Dentistry with experience in Orthodontics.

Experience in a similar position

Fluent level of Portuguese, English or Spanish is a plus!

Self-discipline and motivation to learn.

Commitment and goal orientation.

Experience with dental designing software.

Excellent communication and interpersonal skills

Team spirit and a proactive attitude.

Benefits

Internationa l team! You will work with people from all over the world, at our Barcelona headquarters in the Eixample district.

Working hours: 40h/week, 10:00 to 19:00, + 2 Saturdays per month.

Benefits with our treatments, aligners, and products.

Opportunity to grow in an innovative company and Top International Scale Up.

Collaborative work environment and positive culture.

International and diverse

📌 Patient Care Specialist (Madrid)
🏢 Impress
📍 Madrid