Scheduling Success Coordinator – Switzerland (German Speaking)

This role supports our field service team by planning and scheduling daily assignments to ensure efficient service delivery and cost control. In this position you will manage daily operations, lead the scheduling team, optimize the allocation of field engineers and partners, and act as the primary contact for escalations. Responsibilities

Manage and confirm all onsite service orders, ensuring effective use of field resources to meet customer needs and response times. Collaborate with departments to optimize scheduling, resolve resource shortages, and continuously improve service processes. Maintain accurate records, follow company procedures, and build strong customer relationships to promote loyalty and uphold Agilent’s standards.

Lead the scheduling team to strategically plan all onsite service events. Act as the main contact for escalations and communicate effectively with customers and internal teams. Qualifications

Bachelor’s degree in technology, engineering, or equivalent experience. Proven customer service or project management experience. Strong planning, organizational,



and problem‑solving skills; ability to work independently in a fast‑paced environment. Excellent written and verbal communication skills in English and German; French is a plus. Skilled at negotiation, teamwork, and maintaining a proactive, solutions‑oriented mindset. Analytical ability and eagerness to learn new software, technologies, instruments, applications, and consumables. Strong interpersonal skills to interact at various levels.

Travel

Requirements

Occasional travel is required. Employment Details

Full‑time, weekly schedule. Pay ranges are determined by role, level, and location. Benefits

Stock Purchase Plan Life Insurance Pension Plan Health Care Coverage Employee Assistance Program Holiday Benefits Company Activities Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

📌 Scheduling Success Coordinator - Switzerland-German Speaking (Madrid)
🏢 ES00 Agilent Technologies Spain
📍 Madrid