Senior Product Manager – Ancillary Services Join to apply for the

Senior Product Manager – Ancillary Services role at

AirHelp

At AirHelp, we’re building products that transform how people experience travel. What began twelve years ago as a simple idea to help passengers get fair compensation for delayed or canceled flights has grown into a global mission. Now we’re entering our next chapter: creating new, impact-driven travel products that make journeys seamless, fair, and empowering. We’re looking for a

Senior Product Manager to drive the growth of our

B2B ancillary services . You’ll manage a portfolio of products, including flight compensation, lounge access, and travel insurance, and be the expert on what motivates our partners to integrate and promote our solutions.

Department

Product Location

Barcelona

What you’ll drive

Guide partners on how to best position our services to their end customers, ensuring an optimal user experience and driving adoption.

Accelerate revenue by analyzing performance data and optimizing product adoption, conversion, and revenue per partner.

Use your expertise in the

B2B2C travel market to identify opportunities, shape our strategy, and evolve our ancillary product suite.

Act as a key liaison between Product, Sales, Account Management, and Tech teams to support partner integrations and new deal opportunities.

Translate complex commercial and technical ideas into precise, actionable business requirements.

Support the ancillary product strategy , define the roadmap, and identify new growth and monetization opportunities.

What you’ll deliver in the first 12 months

Revenue impact

Support and execute the B2B growth strategy for AirHelp+ Ancillaries, achieving at least a

50% increase in year-over-year revenue .

Portfolio expansion

Launch at least one new ancillary product or benefit , validated by customer and partner feedback, and ready for scale.

Partner enablement





Deliver an integration framework that enables partners with limited technical capabilities to easily onboard AirHelp Ancillaries.

Performance visibility

Introduce a data-driven performance dashboard or reporting framework to monitor partner engagement, conversion, and revenue metrics.

Scalable playbook

Develop a partner success toolkit

(go-to-market guidelines, best practices, UX recommendations) to standardize and accelerate future partner launches.

What sets you apart

Industry expertise

5+ years managing ancillary or revenue-generating products in travel, aviation, or e-commerce. You understand how airlines, OTAs, and aggregators monetize beyond the ticket.

Commercial mindset

You connect user experience with business impact, translating insights into measurable growth. You know when to optimize, when to pivot, and how to experiment your way to results.

Execution excellence

You’re highly organized, outcome-oriented, and comfortable working in fast-moving, ambiguous environments where priorities shift fast.

Customer empathy

You think like a traveler and act like a partner. You uncover needs behind behaviors from B2B clients to end consumers.

Cross-functional leadership:

You excel at influencing without authority, rallying diverse teams around clear goals, and driving alignment across product, commercial, and tech stakeholders.

Analytical fluency

Strong command of data-driven decision-making, comfortable with performance dashboards, experimentation frameworks, and partner analytics.

Why to join AirHelp

Culture of Autonomy

No micromanagement, no politics. Just builders building.

Growth Investment

Personal development plans, internal workshops, mentorship, and language classes.

Culture That Cares

Team events, supportive peers, and a mission you can feel proud of.

Flexible Benefits

Choose between gym pass, personal development, childcare, transport, or travel subsidies.

General Workstyle

Work from anywhere for up to 2 weeks/year, because we know the best ideas come from seeing the world.

Seniority level Mid‑Senior level

Employment type Full‑time

Job function Other

Industries: IT Services and IT Consulting

📌 Senior Product Manager – Ancillary Services (Madrid)
🏢 Airhelp
📍 Madrid