The Role Trifork is expanding its SAP Customer Experience practice and is looking for an experienced Senior SAP Customer Experience Consultant to join our international team. In this role, you will help customers transform and optimize their customer-facing processes across sales, service, and customer engagement.

You will work closely with business stakeholders, project teams, and SAP to design and implement modern SAP CX solutions that deliver measurable business value. As a trusted advisor, you will support customers throughout their digital transformation journey, from requirements gathering and solution design to implementation and go‑live.

What you'll do

Lead SAP Customer Experience implementation and transformation projects

Conduct customer workshops, discovery sessions, and business process assessments

Gather and translate business requirements into scalable SAP CX solutions

Design and optimize end‑to‑end sales and service processes

Configure and implement SAP Customer Experience solutions

Support integration scenarios between SAP and non‑SAP applications

Collaborate with project managers, architects, developers, and customer stakeholders

Provide best‑practice guidance and strategic consulting to customers

Support presales activities, solution demonstrations, and proposal creation

Mentor junior consultants and contribute to the growth of Trifork’s SAP CX practice

Qualifications MUST HAVE

Minimum 5 years of experience in SAP Customer Experience, SAP CRM, or related consulting roles





Strong implementation experience with SAP Customer Experience solutions

Proven track record delivering multiple end‑to‑end SAP CX projects

Hands‑on experience with

SAP Sales Cloud

SAP Sales Cloud Version 2

SAP Service Cloud and/or SAP Service Cloud Version 2

Deep understanding of

Lead‑to‑Cash processes

Opportunity Management

Account & Contact Management

Customer Service Management

Sales Automation

Customer Engagement processes

Strong consulting, communication, and stakeholder management skills

Experience working in international project environments

Fluent English (spoken and written)

Certifications (Mandatory)

SAP Certified Associate – SAP Sales Cloud

SAP Certified Associate – SAP Sales Cloud Version 2

Additional SAP Customer Experience certifications are highly valued

NICE TO HAVE

SAP Service Cloud Version 2 certification

SAP Emarsys Customer Engagement experience

SAP Business Technology Platform (BTP)

SAP Integration Suite

SAP Customer Data Cloud (CDC)

Presales or Solution Architecture experience

German language skills

Experience in Manufacturing, Utilities, Energy, Life Sciences, Financial Services,



or Retail industries The kind of person we want You are a customer‑focused SAP CX professional with deep expertise in SAP Sales Cloud and Service Cloud solutions and a passion for helping organizations modernise their customer engagement processes. You enjoy working in consulting environments, collaborating with international teams, and partnering with customers to deliver successful business outcomes through innovative cloud technologies.

What we offer you

International SAP transformation projects across Europe

Collaboration with experienced SAP CX experts across multiple countries

Access to the latest SAP Customer Experience technologies and innovations

Flexible hybrid working model

Continuous learning and certification opportunities (e.g., extensive training, mentoring, participation in conferences or hackathons)

Long‑term career growth opportunities within Trifork’s international SAP organisation A dynamic environment in a growing company A culture that prioritises close co‑operation and sparring between teams A tribe of passionate colleagues and a strong sense of community An informal workplace with humour and social events A company that respects and values work‑life balance The compensation package includes

Gross salary in the range of €52k–62k based on experience and value contribution

4 weeks of holiday per year (€24 days)

Private health insurance

Adaptable working hours with the possibility to work remotely

Must be based in or around Greater Barcelona, Madrid, or Palma Metropolitan Area

📌 Senior SAP Customer Experience (CX /C) Consultant (Madrid)
🏢 Trifork Denmark
📍 Madrid