Your Impact You will ensure that services delivered by multiple providers operate as one integrated ecosystem—creating seamless service experiences across technologies, vendors, and business functions. This role is critical to eliminating operational silos, strengthening accountability, and enabling reliable end-to-end service delivery in a complex multi-vendor environment.
What You Will Drive
End-to-end service integration across multiple providers and technology domains
Strong operational alignment and accountability across vendor boundaries
Effective coordination of cross-provider incidents, escalations, and major operational events
Management of service dependencies across infrastructure, applications, and external partners
Consistent execution of service integration frameworks and governance models
Early identification and resolution of integration gaps and operational fragmentation
Alignment of vendors toward common service objectives and performance expectations
Continuous improvement of integrated service delivery models and operational processes
Standardization of cross-provider interfaces, workflows, and collaboration practices
What You Bring
Extensive experience in IT Operations and Service Integration within complex, multi-vendor environments
Strong understanding of ITIL and SIAM operating models
Proven ability to coordinate cross-functional and cross-provider service delivery
Experience managing major incidents and complex operational escalations
Strong stakeholder management and communication skills across business, IT, and external partners
Ability to drive collaboration and accountability across organizational boundaries
Structured, proactive, and solution-oriented working style
Strong ownership mentality with the ability to mature operational service integration capabilities
Why Join Us
Play a key role in building seamless end-to-end service delivery across a general organization
Help shape the future operating model for integrated IT services
Operate in a high-visibility role connecting business, IT, and strategic service partners
Drive standardization, collaboration, and operational excellence across the service landscape
Be part of a transformation toward a truly integrated and "One Team" approach to service delivery at Fresenius Kabi.
📌 Senior Service Integration Manager (m/f/d) (Madrid)
🏢 208002 Fresenius Kabi España
📍 Madrid
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.