Spanish-Speaking Cybersecurity Customer Agent Job Overview Mercier Consultancy Group is proud to present an outstanding opportunity for a motivated and detail-oriented Spanish‑Speaking Cybersecurity Customer Agent position in Greece, based on‑site in Athens.

You will serve as the first point of contact for Spanish‑speaking clients seeking expert guidance and support across a range of cybersecurity products and services. This is your chance to launch or elevate your career within the fast‑growing cybersecurity industry while enjoying a paid relocation package that simplifies your transition.

Key Responsibilities

Provide high‑quality customer support to Spanish‑speaking clients via phone, email, and live chat, addressing inquiries related to cybersecurity products, services, and account management

Assist customers in understanding and navigating cybersecurity solutions, including threat detection tools, firewall configurations, antivirus software, and data protection services

Accurately log, track, and manage customer incidents and support tickets using internal CRM and cybersecurity ticketing platforms, ensuring timely resolution and follow‑up

Identify, troubleshoot, and elevate complex cybersecurity issues to the appropriate technical teams in a clear, professional, and structured manner

Educate Spanish‑speaking customers on best practices in digital security, helping them understand potential vulnerabilities and how to protect their data and systems effectively

Collaborate with cross‑functional teams including technical support, sales, and product specialists to deliver a seamless and informed customer experience within the cybersecurity environment

Monitor and report recurring customer concerns or emerging cybersecurity trends to help improve product documentation, FAQs, and internal knowledge bases

Maintain the highest standards of customer satisfaction, data confidentiality,



and compliance in line with industry regulations and company protocols

Requirements

Native or fluent Spanish language skills (spoken and written) are essential for this role, ensuring professional communication at all times

Valid EU passport or legal right to work and reside within the European Union (mandatory)

Previous experience in customer service, technical support, or a related field is desirable; experience within cybersecurity or technology industry is a significant advantage

Solid understanding of, or genuine interest in, cybersecurity concepts, digital threats, data privacy, and security best practices

Strong computer literacy and ability to quickly learn and navigate cybersecurity platforms, CRM tools, and support software

Excellent problem‑solving skills, customer‑first mindset, and ability to remain calm and professional when handling sensitive or complex cybersecurity issues

Good command of English required for internal communications, training materials, and cross‑team collaboration

Benefits

Competitive monthly salary reflective of your skills, experience, and the demands of the cybersecurity industry

Monthly performance bonus rewarding dedication, results, and commitment to exceptional customer service

Two extra salaries per year (13th and 14th salaries) providing financial security beyond the standard market offering

Fully paid relocation package including return flight, airport transfer, and hotel accommodation to ensure smooth transition to Greece

Fully paid professional training to equip you with cybersecurity product knowledge, tools, and customer service skills from day one

Comprehensive health insurance coverage throughout employment A dynamic, multicultural, supportive work environment within one of the world’s most exciting and evolving industries

Real career development and progression opportunities within cybersecurity sector and the Mercier Consultancy Group network

And much more…

📌 Spanish-Speaking Cybersecurity Customer Agent - Work In Athens, Greece (Madrid)
🏢 Mercier Consultancy MD
📍 Madrid