Now, we’re looking for a Customer Success Manager who wants more than “account management”.
Someone who seeks ownership. Someone who understands that customer success = growth. Someone ready to become a true strategic partner for enterprise clients.
Your role sits at the heart of Indigitall’s growth. You’ll own a portfolio of enterprise customers across Europe, ensuring they extract real, measurable value from our platform, and naturally expand their use of our communication channels as their business grows.
You won’t just “support customers”. You’ll help the customers adopt, scale and succeed. You’ll act as a trusted business partner, understanding each client’s challenges, goals and technical context, and translating that into clear value propositions that drive retention/expansion.
What you’ll do
Own and grow your customer portfolio
- Manage and expand your own book of enterprise accounts across Europe
- Build strong, long-term relationships with key stakeholders
- Identify growth opportunities through upsell and cross-sell

Drive adoption, retention and value




- Lead onboarding, deployment and adoption programs
- Ensure each customer has a clear success plan in place
- Conduct regular check-ins and strategic business reviews (QBRs)
- Proactively identify churn risk and work to eliminate it

Become the voice of the customes
- Act as the internal advocate for your customer
- Translate feedback, usage patterns and pain points into actionable insights for Product and Tech teams
- Participate in internal discussions to help shape product evolution

Work cross-functionally
- Partner closely with Account Executives and Technical Support to embed Indigitall as a core part of each customer’s architecture.
- Manage multiple customers simultaneously, each at different lifecycle stages

Elevate the Customer Success function
- Create and improve onboarding and training materials
- Identify ways to optimize processes and strengthen CS initiatives across the company

What we’re

📌 Customer Success Manager en Indigitall (España)
🏢 Hanbai.io
📍 España