Harley Davidson Brand Ambassador - Dutch with English
Harley Davidson Brand Ambassador - Dutch with English
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Our Client
The
Our Client
The Harley Owners Group (HOG) Brand Ambassador is the face and voice of Harley-Davidson to our loyal community of riders. This role is crucial in embodying the brand's values and ensuring an unforgettable HOG membership experience for every rider. We are seeking a passionate and results-oriented individual who provides exceptional customer service and building strong relationships within the HOG community.
What's your Mission?
- Brand Champion: Authentically represent the Harley-Davidson brand and its values in every interaction.
- Deliver Exceptional Customer Service: Provide personalized and exceptional service to all customers and HOG members.
- Manage Customer Inquiries: Respond promptly and professionally to customer inquiries via phone, email, and other channels.
- Build Strong Customer Relationships:



Foster long-term relationships with customers and members through personalized communication and proactive engagement.
- Optimize the Customer Experience: Ensure a seamless and enjoyable experience for every customer at every touchpoint.
- Process Transactions: Efficiently and accurately process membership payments and other relevant transactions.
- Drive Revenue Growth: Identify and capitalize on opportunities for cross-selling and upselling relevant products and services.
- Gather Customer Feedback: Collect and analyse customer feedback to identify areas for improvement and enhance the overall customer experience.
- Maintain Accurate Records: Ensure the accuracy and up-to-date status of all customer and member records within the Salesforce CRM.
- Communicate Effectively: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction.

Requirements
- Fluency in Dutch: Demon

📌 Harley Davidson Brand Ambassador (España)
🏢 Cpm International Contact Centre
📍 España