At Factorial, we believe our growth comes from the success of our people and partners.
Partner Account Manager DACH Market
This role is about building trust, enabling growth, and ensuring our partners thrive with Factorial. You will be the connector, advisor, and problem‑solver who helps partners deliver real impact to their clients.
About The Team
Our Strategic Partnerships team opens doors to new markets by building meaningful partnerships that help us grow together.
What you’ll do
Partner Account Management
- Be the main point of contact for partners across the DACH region (Germany, Austria, Switzerland).
- Support onboarding, implementation, and client troubleshooting.
- Manage partner and client requests (contracts, invoicing, upsells/downsells).
- Build long‑term, trusted relationships to maximize retention and satisfaction.
- Streamline partner support and ticketing processes.
- Ensure consistency and scalability across partner operations.
Partner Training & Enablement
- Design, deliver, and manage training programs to ensure partners are ready to sell, implement,
and support Factorial’s solutions.
- Improve and expand training formats (live, virtual, and self‑paced).
- Streamline content in an LMS for scalability and partner convenience.
- Track partner certification and provide support during onboarding and learning sessions.
- Collect feedback to continuously improve training experiences.
Support Product Development
- Capture product insights directly from partners and their clients.
- Collaborate with Product Managers to prioritize improvements based on DACH market needs.
- Keep partners updated on product launches, leveraging marketing and automation tools.
Build a High‑Performing Partner Ecosystem
- Create mechanisms to make partners feel part of the Factorial ecosystem.
- Continuously find new ways to bring value to partners and help them grow their business with Factorial.
- Contribute ideas and processes to make the Factorial Partner Ecosystem the