General Service Desk and Technological Transformation Lead
Our client offers culinary solutions in several countries of Europe and Africa with prestigious local brands (e.g., Jumbo, Gallina Blanca, Erasco, Gino, Liebig, Star, Bama, D&L;, Grand'Italia, Blå Band).
This role is fundamental to technological transformation and standardization at the Agrolimen group. The ideal candidate will lead the Global Service Desk, unifying support processes for multiple companies. Their mission will be to ensure operational excellence and customer satisfaction worldwide, implementing a single, efficient service model.
Mission
- Lead the Service Desk transformation: Drive the evolution from a fragmented support model to a unified, global Service Desk, establishing standardized processes and tools.
- Drive technological standardization: Lead initiatives to consolidate support tools and processes, resolving complexities of working with different Jira instances and non-standardized systems to generate consolidated, strategic reporting for management.
- Excellence in service management:



Ensure the Service Desk team resolves incidents and requests with maximum efficiency, exceeding SLAs and maintaining high user satisfaction across all markets.

Key Functions
- Global Service Desk Management: Act as the primary point of contact for all service inquiries and requests, overseeing incident management and problem resolution at a global level.
- Unification and Reporting: Consolidate data from multiple ITSM tools to generate unified, high-value performance reports for management.
- Standardization Project Management: Lead strategic projects for the implementation of a common technological model for support, selecting and implementing tools that enable more effective management.
- Team Development: Foster a culture of continuous improvement and high performance, training the team to handle the complexity inherent in a diverse environment.

Skills and Competencies
- Experience in Complex Environm

📌 Global Service Desk and Technological Transformation Lead (España)
🏢 Talent Search People
📍 España