Newland NPT is a integral leader in digital payment solutions, providing innovative and secure POS systems and smart devices used in over 120 countries worldwide. Our mission is to support businesses with cutting-edge payment technologies and services that make digital transactions simple and reliable.

We are looking for a proactive and detail-oriented Sales Administration Specialist to support the French and Belgian markets. Based in Madrid, this role will play a key part in ensuring smooth order processing, customer communication, invoicing management, and overdue receivables follow-up.

You will act as the main point of contact between Newland and customers throughout the entire order lifecycle — from customer account creation to product delivery and after-sales administrative support. This position is essential to strengthen our operational processes, improve delivery performance, and support healthy cash flow management.

What you’ll do:

- Monitor production planning and communicate delivery timelines internally and externally.
- Create and manage customer and supplier accounts.
- Collect and provide all documentation required for customer account setup.
- Enter and manage customer orders within internal systems.
- Prepare and send proforma invoices.
- Maintain and monitor dashboards related to delivery dates and SLA performance.
- Inform customers about delivery schedules and shipment status.
- Send packing lists and DHL tracking information.
- Issue and send invoices to customers.
- Monitor outstanding receivables and support escalation processes for overdue payments.
- Manage discounts, credit notes, and customer administrative requests.
- Track stock levels at Spain warehouse.




- Monitor RMA returns and repair processes through the Newland portal.
- Coordinate with internal teams to ensure process compliance and operational efficiency.
- Handle customer claims, disputes, and litigation cases.
- Participate in weekly operational reviews to ensure all collaborators follow established processes.

Requirements

Education & Experience

- Previous experience in sales administration, order management, customer service, or a similar administrative role.
- Experience working in an international environment is a plus.
- Knowledge of invoicing and receivables management processes.
- Experience with ERP and CRM systems is advantageous.

Skills & Competencies

- Fluent in French, English & Spanish.
- Excellent interpersonal and communication skills.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Problem‑solving mindset and customer‑oriented attitude.
- Strong coordination and follow‑up capabilities.

Knowledge Areas

- Accounting and financial administration.
- Customer relationship management (CRM / e‑CRM).
- Supply chain and procurement processes.
- Commercial law and customs regulations.
- Statistical analysis and reporting.
- Stock management and logistics coordination.

Why Join Us

- Work with a general and innovative company shaping the future of digital payments.
- Join an international and collaborative environment.
- Opportunity to contribute directly to operational excellence and customer satisfaction.
- Career growth and professional development opportunities within a fast-growing technology company.

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📌 Sales Administration Specialist (Madrid)
🏢 Newland NPT
📍 Madrid