BI Developer / Data Visualization Specialist - Cross Platform Analytics (Assisted Channels)

Remote | Full-Time

Excelia is a multinational Consulting, Technology, and Professional Services company with over 25 years of experience and a presence in more than 50 countries across Europe, Latin America, and the United States.

We are looking for a **BI Developer / Data Visualization Specialist** to join our SaaS platform organization and help shape the evolution of cross-platform analytics capabilities across Assisted Channels.

**What You'll Do**:

- Design, build, and maintain dashboards and reporting solutions for operational and customer interaction data.
- Develop visual analytics using **Amazon QuickSight** and multiple data sources (real-time and historical).
- Create intuitive dashboards focused on operational monitoring, executive reporting, and customer experience insights.
- Design KPI dashboards, scorecards, and real-time monitoring views.
- Collaborate with Product, Data, Engineering, and Analytics teams to deliver impactful reporting solutions.
- Ensure usability, scalability, visual consistency, and data accuracy across all dashboards.
- Support analytics use cases across Contact Center, Omnichannel, Workforce,



and Customer Experience domains.

**What We're Looking For**:

- Proven experience in **Business Intelligence development** and dashboard creation.
- Strong hands-on experience with **Amazon QuickSight** and **SQL**.
- Experience building KPI-driven dashboards and operational reporting solutions.
- Knowledge of UX/UI principles applied to data visualization.
- Ability to translate business requirements into clear and actionable visual insights.
- Experience working with operational and real-time reporting environments.

Nice to Have
- Experience with Power BI, Tableau, or Looker.
- Knowledge of embedded analytics in SaaS platforms.
- Experience in Contact Center, Omnichannel, or Customer Experience analytics.
- Familiarity with workforce, operational, or speech/text analytics.
- Experience in multinational or multi-country environments.

**Why Join Excelia?**:

- 100% remote position.
- International and multicultural environment.
- Opportunity to work on large-scale analytics and visualization initiatives.
- Long-term career growth and professional development.

📌 BI Developer / Data Visualization Specialist (Pozuelo de Alarcón)
🏢 Excelia
📍 Pozuelo de Alarcón