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Job Overview

MCI is seeking motivated and results‑driven Call Center Sales Representatives to connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

Responsibilities

- Handle inbound and outbound calls with professionalism and empathy
- Use product knowledge and training to recommend solutions and close sales
- Build rapport, listen actively, and address customer needs effectively
- Research account details and collaborate with internal teams to resolve issues
- Manage customer accounts and process orders accurately using our systems
- Follow scripts, policies, and procedures to ensure consistency and compliance
- Protect customer data and handle sensitive information responsibly
- Escalate complex issues to appropriate team members when needed
- Stay current with training, system updates, and team communications
- Maintain excellent attendance and punctuality

Qualifications

- Must be 18 years or older with a high school diploma or equivalent
- Strong verbal and written communication skills
- Typing speed of 20+ WPM
- Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Familiarity with Windows operating systems
- Dependable, punctual, and self‑motivated
- Skilled in conflict resolution, problem‑solving, and negotiation
- Customer‑focused with empathy, patience, and responsiveness
- Ability to multitask and manage time effectively
- Team‑oriented with a positive attitude
- Comfortable in a fast‑paced, evolving environment
- Strong interpersonal skills and relationship‑building ability

Preferred Qualifications





- 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center
- Experience in state or federal work environments

Conditions of Employment

- Must be authorized to work in the country where the job is based
- Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on investigation results
- Must be willing to submit to drug screening; job offers are contingent on screening results

Compensation & Benefits

- Competitive base salary based on experience
- Health insurance (HMO coverage for employees and dependents)
- Dental coverage
- Meal allowance during training
- Career growth and learning opportunities
- Performance and loyalty bonuses
- Frequent workplace disinfection and fogging
- Employee shuttle services, company retreats, and off‑site events
- Other in‑office rewards, raffles, and recognition gifts

Physical Requirements

The role is largely sedentary and requires use of a computer and telephone headset. Occasional movement around the office may be required, including reaching, lifting or moving objects up to forty (40) pounds.

Reasonable Accommodation

MCI provides reasonable accommodations for qualified applicants and employees with disabilities unless it would cause undue hardship, in accordance with the Americans with Disabilities Act.

Diversity & Equality

MCI maintains a work environment free from discrimination and is committed to diversity and equal opportunity. All employment decisions are based solely on merit and qualifications.

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Postúlate en Kit Empleo: kitempleo.es/empleo/6uplbf

📌 Call Center Sales Representative I (Entry-Level) (San Fernando)
🏢 MCI
📍 San Fernando