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Technical Support Advisor (French – speaking) On Site – MI36

Location: La Coruña

Job Summary

We are looking for Technical Support Agents with French to provide technical assistance to a project with a world‑leading software development company. The role involves assisting users, troubleshooting, and delivering solutions.

Requirements

- Excellent interpersonal and communication skills: French native + Spanish or English (advanced).
- Training or experience in IT technologies/products, especially cloud technologies or products related to Office, Outlook, OneDrive, Exchange, SharePoint, Lync Server, and Microsoft Windows (valuable).
- Ability to handle diverse customer situations with empathy and professionalism.
- Critical and logical thinking for effective problem solving.

Responsibilities

- Assist external or internal users of the client’s technical products or services; identify, investigate, research, and provide resolution to user questions and problems.
- Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products.
- Follow the appropriate escalation path to resolve technical issues, including making follow‑up outbound calls as needed.




- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills.
- Log all incoming calls and accurately complete case notes in the call‑tracking database.

What We Offer

- Full‑time (39h/week) permanent contract, shift 09:00‑18:00 Monday‑Friday.
- Training program of 4 to 5 weeks.
- Salary package of €19,738 gross per year.
- Excellent work environment (multicultural) and good work‑life balance.
- Extensive training on the product, cutting‑edge technologies, and highly demanded skills.
- Important possibilities for development and promotion within the company, nationally and internationally.
- Office‑based role in a friendly location in A Coruña.
- Financial assistance for relocation if you live outside A Coruña.

Equal Employment Opportunity

Concentrix is an equal opportunity employer. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

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Postúlate en Kit Empleo: kitempleo.es/empleo/6tssxy

📌 Technical Support Advisor (French - speaking) On Site - (La Coruña)
🏢 Convergys
📍 La Coruña