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An Irresistible
Opportunity

Are You Ready for a Transformative Challenge with one of The World’s
Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the
Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability
- and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality,
Immersive Music, All-Day Entertainment Experiences, and our Signature Style
Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never
Stops.

The Candidate

As an Enthusiastic and Energetic
Self-Starter, you embody the Soulful Spirit of The Twin Cherries by
consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates
a Positive, ‘Can-Do!’ Attitude, demonstrating a true Commitment to being a Team
Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha
Family Members, communicating with Confidence and Professionalism, making you a
Powerhouse in delivering the Legendary Experientials that The Pacha Group is
famous for.

Joining our Pacha Family with your passion for
Delivering Superior Performance, finding Creative Solutions, and Completing
Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash
your Limitless Potential in an Electrifying Environment that will Transcend
your Career to New Heights!

What We’re Looking For

- Proven Track
Record of 4 to 5 Years in an Information Technology Role, within the Luxury Hospitality Industry,
delivering Unmatched Operational Impact.

- In-depth
Knowledge of IT Infrastructure, including Servers, Networks, Security Systems,
Telecommunications and Peripheral Device Integration.

- Excellent
Communication and Interpersonal Skills, confidently engaging with Guests, Pacha
Family Members and Key Stakeholders across the Organisation.

- Demonstrated
Ability to Drive Guest Satisfaction and Operational Efficiency, reflecting a
Bold Commitment to Industry-Leading Standards.

- Strong
Commercial Acumen and Analytical Insight, with the Capability to Optimise
Revenue and Control Costs through Strategic Technology Solutions.

- Fearless
Problem-Solving Mindset, with the Confidence to Navigate Complex Operational
Challenges and Deliver Effective Results in Fast-Paced Environments.

- Magnetic
Leadership and Organisational Strength, inspiring Cross-Functional Teams and
Elevating Departmental Performance with Purpose and Precision.

- Exceptional
Time Management and Multi-Tasking Abilities, consistently Delivering Under
Pressure without Compromising on Excellence.

- Visionary
Thinking, bringing Trailblazing Ideas to the Table while Taking Full
Ownership of Responsibilities and Deliverables.

- Collaborative
Spirit, working Seamlessly across Departments to Craft Immersive,
Tech-Enabled Experiences for Guests and the Wider Pacha Family.

- A Proactive
Approach, coupled with a meticulous Eye for Detail, ensures every aspect of the
Operation is perfectly curated.

- Impeccable
communication skills, both verbal and written, with Fluency in English and
Spanish. Additional languages are a Definitive Plus.

- Must hold the
Legal Right to work in Europe, including any required visas or work permits, in
Full Compliance with local regulations.

Key
Responsibilities

- Oversees
Network Infrastructure, including Cisco Meraki Wi-Fi, Firewalls, LAN/WAN Architecture
and VPN Connectivity, ensuring Uninterrupted and Secure Access Across the
Property.

- Manages
Core Hospitality and Enterprise Applications, including Oracle Opera PMS, CSI
POS and SAP S/4HANA Cloud, Optimising Functionality and Performance.

- Implements
and Maintains Information Security Protocols, including Antivirus, Endpoint
Detection and Response (EDR), Email Security and Compliance Controls.

- Leads
and Supports On-Site IT Technicians, providing Hands-On Technical Guidance
while Coordinating Closely with The Pacha Group’s Central IT Team.

- Monitors
Helpdesk Ticket Resolution,



Upholding SLA Commitments and Escalating
Time-Sensitive Issues to Safeguard Service Continuity.

- Responds
to Guest and Team IT Requests with Urgency and Care, Delivering Immersive,
High-Standard Technology Support Aligned with Destino Five Ibiza’s Legendary
Experience.

- Captures,
Documents and Resolves Technical Incidents, Maintaining Accurate Records within
the Support Desk Platform and Conducting Follow-Up when Required.

- Manages
User Provisioning and Access, Supporting Onboarding and Offboarding of Pacha
Family Members across Systems such as Microsoft 365 and Active Directory.

- Maintains
Proactive Oversight of Systems, Conducting Root Cause Analysis, Generating
Trend Reports, and Implementing Preventive Measures to Avoid Service
Interruptions.

- Liaises
with External Vendors and Service Providers, Managing Maintenance Contracts,
Licence Renewals and Escalations to Guarantee Seamless Support Delivery.

- Keeps
Destino Five Ibiza at the Forefront of IT Innovation, Staying Informed on
Leading Technologies and Implementing Purpose-Driven Enhancements.

- Drives
Vendor Collaboration, Ensuring Solutions are Delivered on Time, Within Budget
and in Line with The Pacha Group’s Bold, Visionary Operational Ethos.

- Manages
and Executes IT Projects End-to-End, Aligning Stakeholders, Setting Timelines
and Ensuring Each Implementation Meets Performance Expectations.

- Works
Cross-Functionally with Key Departments, Continuously Enhancing Application
Usage, Automating Operational Workflows and Elevating Service Delivery.

- Maintains
an Organised and Up-to-Date IT Asset Inventory, Ensuring Every Device and
Software Installation is Tracked, Logged and Compliant.

- Deploys
Equipment and Applications Securely, following
The Pacha Group’s Operational Standards and Supporting Smooth Integration into
Daily Workflows.

- Upholds
Information Technology Policies and Governance, Conducting Internal Audits and
Ensuring Full Adherence across all Systems and Procedures.

- Leads
Cybersecurity Awareness across the
Property, conducting Training Sessions and encouraging a Culture of Vigilance and
Accountability.

- Designs
and Delivers Tailored Technical Training Plans, bridging Skills Gaps and building a
Confident, High-Impact IT Support Team.

- Shares
Knowledge and Insights on Emerging IT Trends, fostering a Culture of Continuous Learning and Collaborative Innovation
within the IT Team.

- Prepares
and Manages Team Schedules, Ensuring Strategic Resource Allocation and Optimal
Support Coverage across all operational hours.

- Supports
Recruitment and Induction of New Team Members, Contributing to the Onboarding
Experience and Long-Term Growth of the Pacha Family’s Technology Talent.

- Conducts
Performance Reviews and Mentorship, celebrating
Progress and providing Constructive
Development Feedback in collaboration
with the Director of IT.

- Deputises
for the Director of IT when required, representing Destino Five
Ibiza at a Senior Level and Ensuring Continuity across all technical functions.

The Team

Pacha
Family Members are Playful, Creative and Audacious Leaders. They are Cultured
yet Chic, Confident yet Self-Effacing, and they Work Hard - to Play even
harder! If you Dream of being surrounded by Like-Minded Individuals who share
your Passion for Delivering Unforgettable Moments, then Look No Further! This
is your Chance to Become Part of the Pacha Family and write your own chapter -
with a ‘Cherry on Top!’

An Equal
Opportunity Employer

The Pacha Family represents over 35 nationalities




across its over 850 Pacha Family Members. The Pacha Group does not discriminate
and is Committed to Hiring a Diverse and Inclusive Workforce as an
Equal-Opportunity Employer. The Pacha Family is Driven by the Principles of
Love, Connection, Joy, Inclusivity and Music, and bonded by a Celebration of
People, Culture and Diversity.

Sustainable Indulgence at The Pacha Group

The Pacha Group is committed to redefining Sustainable
Hospitality and Entertainment, seamlessly integrating Cultural Heritage,
Environmental Responsibility, and Luxury Experiences. Leading Ibiza’s
transition to Clean Energy, Pacha Ibiza Club, Pacha Hotel, and Destino Five
Ibiza now operate on 100% Green Power, contributing to the Group’s 34% carbon
footprint reduction and accelerating the Balearics’ Net-Zero targets—where less
than 1% of Ibiza currently utilizes renewable energy.

Destino Five Ibiza has further Advanced Water
Stewardship, cutting usage by 24% in the 2024 season, while the Group’s
dedication to Responsible Sourcing ensures that 39% of its fruits and
vegetables come from Ibiza and 86% from within Spain. Cementing its Sustainability
Leadership, The Pacha Group has registered all core properties—including Pacha
Ibiza, Pacha Hotel, Destino Five Ibiza, and Casa Pacha Residences under
development—with the US Green Building Council, targeting LEED Gold or higher
certification. Beyond operations, The Pacha Foundation continues to Champion
Ibiza’s Social Welfare, Environmental Conservation, Cultural Arts, and Sports
Initiatives, ensuring that Sustainability remains at The Heart of the Brand’s
Legacy.

About The Pacha Group

The Pacha Group is a globally acclaimed lifestyle brand with a strong
presence in various sectors such as music, leisure, entertainment, hospitality,
and fashion. It extends its international influence through well-known
destinations including Pacha Ibiza (a famed nightclub), Destino Five Ibiza and
Pacha Hotel. Having celebrated its 50th anniversary in 2023, the Pacha Group is
dedicated to sharing the essence of the Ibizan lifestyle with the world,
characterised by a carefree, sophisticated way of life infused with creativity,
music, and a spirit of acceptance.

Find out more
here: pacha.com

About FIVE Holdings

FIVE Holdings is a vertically integrated group, and
its current portfolio includes 3 luxury hotels in the UAE, FIVE Palm Jumeirah,
FIVE Jumeirah Village and FIVE LUXE, a hotel in Switzerland, FIVE Zurich, 2
hotels in Spain, Destino Five Ibiza and Pacha Hotel, a nightclub in Spain,
Pacha Ibiza, 2 eponymous Fashion Lines, FIVE Mode and The Pacha Collection in
the UAE and Spain; as well as a range of assets that include Toy Room, and
WooMoon Storytellers (Globally).

FIVE’s
focus is on a ‘General Sustainable Entertainment Ecosystem,’ which is the
integration of immersive entertainment with homegrown F&B; concepts that
results in a distinctive guest experience for an international and affluent
audience of luxury-loving, eco-conscious Millennial and Gen-Z customers.

Find out more here: fiveglobalholdings.com

About Destino Five Ibiza

Destino Five Ibiza, part of The Pacha Group’s iconic legacy, reopens in
June 2025 after a comprehensive transformation, elevating it from a four-star
to a five-star destination. The reimagined hotel blends sophisticated
contemporary design with a commitment to sustainability, aiming to achieve LEED
Platinum certification.

Guests can expect elevated dining, luxurious amenities, and imaginative
spaces, including terraces with outdoor bathtubs and a wellness-focused outdoor
gym. As a beacon of sustainable luxury on the island, Destino Five Ibiza
redefines the art of celebration, offering unforgettable moments of joy,
connection, and inclusivity.

Returning
for the new chapter, Marco Carola’s legendary Music On residency will bring
world-class talent to one of Ibiza’s most iconic open-air stages, continuing
the hotel’s tradition of extraordinary experiences.

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📌 IT Manager - Destino Five Ibiza
🏢 Empresa reconocida
📍 Ibiza