30 ene
ilo | Experiences for parents by parents.
San Sebastián
Lead of Destination Experience:
San Sebastián
About Roam Collective
Roam Collective creates extended summer experiences in Europe for modern working families who want to live abroad without sacrificing work, connection, or ease.
We combine thoughtfully designed childcare aligned with U.S. work hours, immersive local experiences, and intentional community to help families slow down, connect deeply, and experience summer differently.
Our approach is hospitality-first, community-centered, and deeply rooted in working with local partners and small businesses so our presence positively contributes to the places we operate.
About the Role
We're hiring a Lead of Destination Experience for San Sebastián to be the primary on-the-ground leader for our Summer 2026 collective.
This role blends hospitality, community leadership, local expertise, and operational coordination.
You'll be the main point of contact for families, the bridge between Roam Collective and local partners, and the person responsible for ensuring the experience feels seamless, welcoming, and deeply connected to San Sebastián.
This is not a behind-the-scenes operations role. It's a people-facing leadership position for someone who knows San Sebastián well and loves bringing meaningful experiences to life.
Role Timing & Structure
This is a freelance position with hours varying depending on the season.
Pre-Program Creation (Part-Time Virtual/Remote Work):
Approximately 10 hours per week, ramping up hours closer to program start
Focus on:
Event planning
Working with local partners and vendors
Logistics coordination and destination preparation
On-Site Program Support (Full-Time in San Sebastian):
June 22 – August 28, 2026
Full-time,
on-the-ground leadership during active collectives including set up activities prior to the program starting and wrap up activities after the program ends.
What You'll Be Doing
On-Site Leadership & Family Support
Serve as the primary on-the-ground point of contact for Roam Collective families
Welcome families, facilitate orientation, and support a smooth arrival
Foster a warm, inclusive, and connected community among families
Handle questions, needs, and unforeseen issues calmly and confidently
Event & Experience Coordination
Plan, coordinate, and execute the full San Sebastián event schedule
Work closely with local guides, venues, and service providers
Balance adult-only events, family events, and informal community moments
Ensure experiences reflect Roam Collective values: slowness, depth, and cultural immersion
Local Partner Management
Act as the liaison between Roam Collective and our local partners
Coordinate logistics related to events, shared spaces, and housing readiness
Work closely with Property Managers on guest housing services, repairs, and issues
Troubleshoot issues quickly and professionally
Maintain strong, respectful relationships with local businesses
Operational Oversight
Execute Roam Collective playbooks while applying local insight and judgment
Anticipate challenges and address them proactively
Communicate regularly with the founders, escalating only what truly requires their involvement
Document insights and recommendations for future seasons
What Success Looks Like
Families feel supported, connected, and genuinely cared for
Events feel intentional, smooth, and well-paced
Local partners enjoy working with Roam Collective and feel respected
Founders are not pulled into daily problem-solving
Even when unexpected issues arise, the experience remains calm and grounded
Who This Role Is For
This role is a strong fit for someone who:
Has experience in hospitality, travel, tourism, events, or community-based programs
Is calm under pressure and comfortable handling ambiguity
Enjoys working with families and children in a professional, grounded way
Has excellent interpersonal skills and cultural sensitivity
Takes ownership and responsibility without needing micromanagement
Is deeply aligned with slow travel, cultural immersion, and values-driven work
Qualifications
Local residency in San Sebastián/Basque region or significant recent living experience in San Sebastián
(You must have deep familiarity with the city, its culture, neighborhoods, and local vendors.)
Fluency in English and Spanish (Basque fluency is a bonus)
Experience working with international or multicultural groups, particularly Americans
Background in experiential travel or retreat-style programs is a big bonus
Why Join Roam Collective
This role is central to delivering a gold-standard experience for families and to helping Roam Collective scale thoughtfully.
You'll play a meaningful role in shaping how families experience San Sebastián and in building something that values people, place, and community.
If you love hospitality, local culture, and bringing people together in a thoughtful way, we'd love to hear from you.
How to Apply
Apply at:
📌 Lead Of Destination Experience (San Sebastián)
🏢 ilo | Experiences for parents by parents.
📍 San Sebastián
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.