RKS-894 - Internship Reservations Dpt. (From Sep''19-June, Full Time) - Barcelona

RKS-894 - Internship Reservations Dpt. (From Sep''19-June, Full Time) - Barcelona

15 nov
|
"Hotel"Pulitzer Barcelona
|
Barcelona

15 nov

"Hotel"Pulitzer Barcelona

Barcelona

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Verify/adjust billing for guests.Process all payment types such as room charges, cash, checks, debit, or credit. Coordinate with Housekeeping to track room status and guest concerns.Answer, record, and process all guest calls, requests, questions, or concerns.Consistently offer professional, friendly and engaging service.Input and access data in reservation system.Follow proper escalation procedures when addressing guest concerns.

Become an inhouse "Hotel"ambassador of all services and outlets of the hotel.**** Availability for full time internship (8 hours shift) ***Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following: Process all reservation requests, changes, and cancellations received by phone, fax, or mail.Identify guest reservation needs and determine appropriate room type.Verify availability of room type, rate, and occupancy before confirming any reservations.Explain guarantee, special rate, and cancellation policies to callers. Describe room accommodations and benefit feature sale amenities to guests.Answer questions about property facilities/services and room accommodations.Follow up selling techniques and sales strategies in order to maximize property revenue.Input and access data in reservation system.Follow proper escalation procedures when addressing guest concerns.

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