Whenever Formula 1 World Champion Lewis Hamilton talks to his pit crew, or Gunther Jauch gets information from the director, or referees confer with timekeepers at the Olympics Riedel products are always there to facilitate communication. Riedel Communications GmbH & Co. KG develops, manufactures and markets forward-looking real-time networks for video, audio, data and communications in radio, event, theatre and industrial applications. The company was founded in 1987 and is a pioneer in developing digital audio matrix systems and fibre-based real-time video networks. The company is headquartered in Wuppertal and employs more than 500 staff across 19 locations (including Dubai, London and Tokyo) in Europe, Australia, Asia and the US.
In your role as a SERVICE & SUPPORT ENGINEER - VIDEO ENGINEER (M/F/D), you will deliver professional support for our IP-based products in direct contact with international customers. YOUR TASKS: Troubleshooting and analysis as well as remediation of customer problems Identification and problem solving of first- and second-level support requests from our customers (by telephone and e-mail), occasionally on site as well Close interaction with our product management and development specialists Testing of new hardware components and software applications before market release Sporadically technical training sessions YOUR PROFIL: Completed technical training in the fields of media technology, communications engineering and/or broadcast or similar Professional experience in broadcasting and external video transmission as well as good knowledge of video and audio applications Knowledge in support of Ethernet-based networks is an advantage Ideally experience with testing new hardware and software Strong customer orientation and communication skills, independent, accurate working methods and willingness to learn Very good written and spoken German and English skills Readiness for on-call duty Readiness to travel / Driving licence Class B We offer a challenging position in a fast growing company that comes along with a competitive benefits package.
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
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