(KUY516) Front Desk Agent

(KUY516) Front Desk Agent

15 nov
|
"Hotel"Casa Volver
|
Barcelona

15 nov

"Hotel"Casa Volver

Barcelona

We are looking for a "Hotel"Front Desk Agent to serve as our guestsfirst point of contact and manage all aspects of their accommodation."Hotel"Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service (concierge background is a plus!) and work experience in the "Hotel"industry, wed like to meet you.Ultimately,

you will help create a pleasant and memorable stay for our guests.Responsibilities* Perform all check-in and check-out tasks* Welcome guests upon their arrival and assign rooms* Attending to the wants and needs of our guests.* Manage online and phone reservations* Inform customers about payment methods and verify their credit card data* Register guests collecting necessary information (like contact details and exact dates of their stay)* Provide information about our hotel, available rooms, rates and amenities* Respond to clients complaints in a timely and professional manner* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs* Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations* Upsell additional facilities and services, when appropriate* Maintain updated records of bookings and paymentsRequirements* Work experience as a "Hotel"Front Desk Agent, Receptionist or similar role* Experience with "Hotel"reservations software* Understanding of how travel planning websites operate, like Booking* Customer service attitude* Excellent communication and organizational skills* Degree in "Hotel"management is a plus

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https://www.kitempleo.es/empleo/9649035/kuy516-front-desk-agent-barcelona/?utm_source=html

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