German or Dutch Customer Service Agents - Barcelona | (MUK100)

German or Dutch Customer Service Agents - Barcelona | (MUK100)

Our client is an internationally acclaimed outsourcing business. Many successful organisations have transferred their service departments to our client so they can focus on their core-business.As a German/Dutch Customer Service Agent you are able to boost your career by representing a world-famous brand, while working within a multicultural, ambitious team in sunny Barcelona! ResponsibilitiesContact Management:Provide first class customer satisfaction at all times by taking necessary steps to assist and support our customersHandle incoming customer contacts (via telephone, e-mail, chat or other channels) while creating and logging tickets into the systemMake outbound contacts to consumers (via telephone and email)

in response to generated issues by following up with additional information or updatesUpdate tickets in accordance with proper logging proceduresEnsure correct presentation of the client''s corporate and brand images in all interactionsKnowledge Management:Attend all trainings to gain expert knowledge and understanding of all products and procedures relevant to the serviceProvide proactive feedback to team leaders regarding new solutions, potential escalations or service issues in order to proactively find solutionsImprove knowledge database by assisting in the documentation of product FAQ and updating evolving procedures ProfileYou are/have:Native German or Dutch speaker with fluent EnglishGreat teammateWillingness to learn and apply new technologiesAnalytical skills with demonstrated problem solving ability desiredAbility to operate in high pressure situationsGood technical skills and knowledge preferableExcellent communication skills Conditions: Competitive salarySchedule: Monday-Friday, 39 hours per weekPermanent contractExcellent, ongoing training and mentoringRelocation package including flight, accommodation, etc (if you are living abroad)

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