Customer Service Specialist (fashion sector) S-534

Customer Service Specialist (fashion sector) S-534

15 nov
|
GmbH
|
Barcelona

15 nov

GmbH

Barcelona

Customer Service Specialist (fashion sector) Spain Entry level Our client is a dynamic, young and pioneering company in bringing bridal and party fashion of quality and prestige to today''s women. Fashion, Design, Quality and Confidence define our brands and service, which together with the efforts of a great team brings us closer to the current bride day by day. In this position you will manage the customer service area of assigned clients showing interest to satisfactorily solve their needs. Your main tasks will be: - Customer service (via telephone / e-mail). Successfully solve the business needs of the assigned clients,

providing support / training and personalized commercial attention in order to obtain a positive customer feedback and management agility. - Management and tracking of orders. - Product search at the customer''s request in the store network. - Verify order status from the entry into the system until the delivery in the store. - Management and monitoring of the delivery of advertising material of assigned clients. - Management and resolution of daily business incidents / consultations. - Control and weekly service claim. - Translation of texts. - Resolution of incidents (product / quality / returns). - Manage expeditions of assigned clients with the logistics area (after verification of customer credit). - Managed with the Credit Department the payment portfolio of the assigned clients - Administrative management and support to assigned area representatives. - Participation in Sales Conventions as Commercial Manager. - Support Customer Service team and Customer Service Manager. - Backoffice functions. - Report directly to Customer Service Manager (notify pending management, suggestions and incidents of both quality and management). We are looking for someone with a great capacity for learning, orientation to results and to the client. Communication skills to work as a team as well as autonomy to perform tasks. Essential domain office package, commercial skills high degree of involvement with the client. - Training of Middle or Higher Degree. - Languages: French, Spanish and English advanced level (another additional language can be assessed). - Minimum experience of 2 years in the area of Customer Service. - Maximum customer orientation, decisive and agile person with attitude of continuous improvement. - Analysis and communication capacity. - Pro-active and positive attitude. - Teamwork. - Agility of management and resolution of incidents. - Guarantee the quality of customer service to the customer and commercial management. It offers: - Competitive salary - Hours Monday to Thursday 9h-18h30 Friday 9h-15h
We are looking for someone with a great capacity for learning, orientation to results and to the client. Communication skills to work as a team as well as autonomy to perform tasks. Essential domain office package, commercial skills high degree of involvement with the client. - Training of Middle or Higher Degree. - Languages: French, Spanish and English advanced level (another additional language can be assessed). - Minimum experience of 2 years in the area of Customer Service. - Maximum customer orientation, decisive and agile person with attitude of continuous improvement. - Analysis and communication capacity. - Pro-active and positive attitude. - Teamwork. - Agility of management and resolution of incidents. - Guarantee the quality of customer service to the customer and commercial management.

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