(NR-562) | English Support Engineer os Helpdesk Advisor

(NR-562) | English Support Engineer os Helpdesk Advisor

15 nov

15 nov



Description: About usDo you believe in what you do Can you feel it Do you have what it takes How strong is your commitment These are the types of questions we encourage our 60,000 associates to ask themselves every day.
They are thinkers, doers, believers, achievers, leaders...
You can sum up the culture in three words: Vision.
These words are the heart of and embody everything we do. is a global Business Process Outsourcing (BPO) leader. We have 5 sites based in strategic and accessible locations across Spain alone...
Globally we have over 52,000 employees based in 135 offices, spanning 24 countries.
So as you can imagine the opportunities are endless for development, learning and ultimately promotion.

as a company is a fantastic place to work.
- We know this as we have listened to our employees via different varieties of forums and employee engagement surveys Do you want to be part of one of the friendliest, most exciting and satisfying working environments Then think - ''a great place to work''. Do you want to be part of a globally recognised operation Then think - ''a great place to work''.As a global operation, we are renowned for our award winning contracts, ever increasing client portfolio and great internal development opportunities.
You won''t find another organisation like ours.As one of the leaders in the outsourcing world, we have worked hard to create an environment that gives you the same level of support and care that we give to our customers.Summary of Primary Job ResponsibilitiesFollowing the growth of our company in Barcelona, we are now recruiting English native speakers with proficient Spanish to perform the role of Helpdesk Advisor to one of the biggest companies in the world.
Located in our office in Sant Cugat del Valls you will be integrated in a multicultural team.
We are looking for new talent with commitment to build with Barcelona a successful career. Overall set of tasks to be performed.Unscheduled tasks HW and SW Break/FixScheduled tasks Printer Performance Monitoring and SupportPrinter Maintenance SurveillanceMonitor Latex HV and PWXL Support L1 Queues in CRM and other remote support tools.Call customers, whose cases have been directed there based on their entitlement for support (warranty, contracts or T&M) and follow the standard case handling procedures.Troubleshoot technical issues in the areas of printing technology, media handling, applications SW, workflow SW, IT and networking.Provide support to Field Service Engineers upon request.Continuously monitor the performance of the Installed Base of printers using the support tools providedPeriodically perform proactive calls to End Users to check printer''s status and their satisfaction.Management System and share with engineering community providing feedback to the different tiers.We offer a full time position, salary 28.000 gross per year + Permanency Bonus of 500 gross every 4 months in the company Requirements: Degree level diploma in Electronic/Mechanical Engineering, Computer Sciences, Graphics Arts or equivalentTechnical background in the areas of inkjet / latex / UV Printing Technologies, Graphics Arts and/or IT (HW, SW, Networks)Proficient in computer applications (Office, Communicator).
Caldera, OnixSW and Remote Sharing tools knowledge will be valued.Knowledge of customer service principles and practices in a call center or customer service environment will be valued.
Knowledge of Delivery Processes in an IT environment (ITIL) will be valuedKnowledge/Skills/AbilitiesEnglish Native Speaker (mandatory)Good Spanish Knowledge both spoken and writtenPassionate about IT and TechnologiesKnowledge about Printers will be a plusExcellent Communication skills and Client orientedTeam-Player & Conflict solving qualities Offer: We offer a full time position, salary 28.000 gross per year + Permanency Bonus of 500 gross every 4 months in the company

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