ZIL99 Customer Care Specialist w/ Native level of French

ZIL99 Customer Care Specialist w/ Native level of French

15 nov
Empresa reconocida

15 nov

Empresa reconocida


Do you have a passion for providing world-class service Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona If you also have a fluent level of French & English, then keep on reading - we have a great job opportunity for you!

Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.

Main responsibilities

Via phone and email help current clients,

understanding their business needs in order to offer them the best-suited solution

Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs

Work with regional/local management and use knowledge of an established company operating procedures to make sound business decisions in problem-solving

Contributing to team efforts with all other functions in order to meet objectives

Recommend improvements that will positively impact sales and efficiency

Manage customer satisfaction survey tasks and responses

Experience in Customer Service roles, preferably by phone and business-to-business

Excellent oral and written communication skills

Capacity to listen actively in order to identify prioritised customer needs

Team worker with a positive attitude that is willing to help wherever needed

Knowledge of CRM systems is a plus

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