ZIL99 Customer Care Specialist w/ Native level of French
ZIL99 Customer Care Specialist w/ Native level of French
15 nov
Empresa reconocida
Barcelona
Do you have a passion for providing world-class service Are you eager to work in a dynamic, international company based in the vibrant city of Barcelona If you also have a fluent level of French & English, then keep on reading - we have a great job opportunity for you!
Our client is a leading provider of flexible workspace solutions and provides workspace for thousands of the most successful entrepreneurs and multinational companies all over the world. With their services, they make it possible for a small startup as well as a multinational company to access the best workspace accommodation suited for their needs.
Main responsibilities
Via phone and email help current clients,
understanding their business needs in order to offer them the best-suited solution
Management of customer complaints and queries in the designated ticketing system, ensuring that all tickets are handled within established SLAs
Work with regional/local management and use knowledge of an established company operating procedures to make sound business decisions in problem-solving
Contributing to team efforts with all other functions in order to meet objectives
Recommend improvements that will positively impact sales and efficiency
Manage customer satisfaction survey tasks and responses
Experience in Customer Service roles, preferably by phone and business-to-business
Excellent oral and written communication skills
Capacity to listen actively in order to identify prioritised customer needs
Team worker with a positive attitude that is willing to help wherever needed
Knowledge of CRM systems is a plus
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.
