(DXE970) - Customer Support Representative with High Level of English and Spanish

(DXE970) - Customer Support Representative with High Level of English and Spanish

28 ago
Talent Search People
San Cugat del Vallés

28 ago

Talent Search People

San Cugat del Vallés

Our client is a private transport provider in more than 1,000 destinations and 190 countries. We are a B2B business which mean that we provide our services to travel agencies and private flight operators for them to supply our chauffeur services to their high-end client.


• Control of the incoming requests from our website/customer support area
• Dispatch of the drivers according to our client's procedures
• Managing the bookings that are made through the offline channel as well as events and special services that require quotes from an agent because they are not available in the platform.
• Managing quote requests from our client's website that require an agent's involvement.

• Monitoring the proper execution of bookings in real time.
• Offering prompt solutions to customer requirements (without compromising our client's quality standards).

Main Duties

As Online Support Agent

• Activating the online channel for customers that operate offline. Detecting accounts that require specific online activation.
• Working as a help-desk agent for customers connected to our client's website.
• Tracking customer activity in the booking platform and carrying out proactive sales actions when necessary.
• Providing access to the platform to customers who are unable to access it.
• Stimulating consumption by helping customers identify opportunities or by detecting areas where we can define a product that better adapts to customer needs.
• Promoting the number of online customer transactions.
• Managing the bookings that are made through our client's website.

As Booking Team Support

• Manage the bookings and price requests received from our website.
• Follow up the status of future bookings, by supervising all the corresponding control checks.
• Follow up of price requests offering prompt reply to our customer requirements according to our client's SLA
• Monitoring and supervising services real time by dispatching drivers.
• Manage special bookings requests, such as events.

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