Impulsados por tecnologías y tendencias digitales transformadoras, somos RIB y nos hemos propuesto propulsar el sector y hacer que la ingeniería y la construcción sean más eficientes y sostenibles. Basándose en una amplia experiencia en el sector y en las mejores prácticas, y con nuestro personal en el centro de todo lo que hacemos, ofrecemos soluciones integrales líderes en el mundo que permiten a nuestro sector construir mejor. Con un firme compromiso con la innovación y la mirada puesta en el futuro, RIB cuenta con más de 2.500 personas con talento que llevan nuestro software a más de 100 países. Somos profesionales experimentados de diferentes culturas y orígenes, y colaboramos estrechamente para proporcionar productos de software transformadores, pensamiento innovador y servicios profesionales a nuestro mercado general. La solidez de nuestros equipos en todo el mundo nos permite realizar inversiones y mejoras en productos sostenibles, para mantener a nuestros clientes en la vanguardia de la tecnología de ingeniería, infraestructuras y construcción. Sabemos que nuestro éxito radica en nuestro personal. Únase a nosotros para formar parte de una fuerza global que utiliza la innovación para mejorar la forma en la que el mundo construye. Más información en RIB Careers.
Key DetailsThe most important information about the work model,

working hours
, and contractLocation: MadridWork model: Hybrid (2–3 days per week in the office)

Working hours
Full TimeContract type: PermanentYour Impact in This RoleAs part of our global IT transformation, we are further standardizing IT service management processes and expanding our ServiceNow landscape.
You will drive the transition from locally managed asset inventories to a globally standardized asset management framework.




You will support IT service management processes across more than 25 countries in Europe, North America and Asia-Pacific.
You will be part of a global IT Governance team of 8 professionals and work closely with regional Service Desk, Infrastructure and Security teams.
Your work will directly contribute to reducing recurring incidents, improving CMDB data quality, strengthening audit readiness and increasing transparency across more than 10,000 managed IT assets providing support for approximately 2,000 users across the organization.
Division: IT & ServicesYou will report to: Global IT-ServicemanagerKey ResponsabilitiesProblem Management Own the global Problem Management process and drive continuous service improvement. Lead root cause analysis and resolution of recurring and major incidents. Identify trends and implement preventive actions to improve service stabilityIT Asset Management & CMDB Manage the global lifecycle of hardware, software, licenses, and subscriptions. Lead the governance and continuous improvement of ServiceNow IT Asset Management (ITAM) and CMDB. Ensure accurate asset data, compliance, and audit readiness.
Governance & Reporting Define and monitor KPIs for Problem Management, Asset Management, and CMDB performance. Maintain policies, standards, and processes aligned with ITIL best practices. Provide reporting and insights to support operational and strategic decisions.
Stakeholder Management Act as the global point of contact for Problem Management, IT Asset Management,



and CMDB topics. Collaborate with IT teams, Procurement, Security, and business stakeholders worldwide. Drive cross-functional initiatives that strengthen governance and service quality.

Your Profile
Degree in Computer Science, Information Systems, Business Informatics, or a comparable IT qualification.5+ years of experience in IT Service Management (ITSM), Problem Management, IT Asset Management, or related disciplines.
Strong understanding of ITIL principles and service management best practices.
Hands‑on experience with ServiceNow, CMDB, IT Asset Management, or similar ITSM platforms.
Good understanding of enterprise IT environments, Microsoft technologies, and infrastructure services.
Strong analytical, organizational, and stakeholder management skills.
Professional proficiency in English (C1 level or higher).
Advantageous ITIL Foundation or higher certification.
Experience with ServiceNow ITAM, CMDB, or asset governance initiatives.
Knowledge of software licensing, compliance, and audit management.
Experience working in global or matrix organizations.
Certification or training in IT Asset Management (ITAM, HAM, SAM, or related disciplines).
Professional proficiency in Spanish (B2 level or higher).
What You Can Expect from UsWe know that a new work environment should be rewarding not only professionally but also personally. That’s why we support you beyond your day-to-day tasks
- with these specific

benefits:
What Sets Us ApartA structured start: personalized onboarding, organized networkingA modern work schedule model: trust-based

working hours
, flexible

working hours
(flex time), workations, the option to work hybrid or remotely (see Key Facts)Schneider Electric company share ownership

📌 Global IT Problem (Madrid)
🏢 RIB Spain
📍 Madrid